Preventative
Maintenance

Make Equipment Maintenance Part of Your Operating Plan

Headsets move between employees and shifts. Batteries cycle through chargers. Speakers and microphones at the order point work through changing conditions.

Customusic Service Company provides preventative maintenance for drive-thru communication equipment, giving routine care a place in your restaurant’s operating plan.

We understand the importance of seamless communication systems in the restaurant industry. That’s why we offer comprehensive on-site visits to ensure your headsets and equipment are in optimal condition, allowing your operations to run smoothly. Here’s how we can support your business:

Request a Maintenance Review

Plan the Maintenance Your Team Uses Everyday

We handle maintenance inquiries involving:

Drive-thru Communication
Commercial Sound
Commercial Video
Data Cabling
Surveillance
Carrier Systems

Maintenance plans depend on the manufacturer, model, equipment condition, and parts availability. Include those details when known so we can assess the request.

Drive-Thru Communication

Headsets, intercoms, timers, order confirmation displays, and menu boards

Commercial Sound

Commercial speakers, background music equipment, paging, and sound reinforcement

Surveillance

Business cameras and video recording systems

Data & Cabling

Cable runs, network connections, patch panels, and cable management

Carrier Systems

Pneumatic tubes, transaction drawers, and track systems

Commercial Video

Monitors, wall mounts, networks, and televisions

Look Beyond the Headset

A useful maintenance discussion considers the equipment that works together throughout the lane. Include headsets, batteries, chargers, base stations, speakers, and microphones.

Tell us about intermittent audio, charging concerns, damaged components, and controls that staff find difficult to use. If you want cameras, displays, or sound equipment reviewed as well, include them so the additional scope can be discussed.

Give Recurring Problems
a Record

Keep a short list of issues between service visits. Note the affected device, when the problem occurs, and what staff observe.

For businesses with several locations, record concerns by site. This helps distinguish an isolated equipment problem from an issue appearing across multiple systems.

Support Everyday Equipment Care

Ask about handling, cleaning, charging, and operating guidance for your installed equipment. Review how employees should report problems and who is responsible for keeping equipment records current.

Maintenance can also provide an opportunity to discuss base station controls and headset programming needs for the system in use.

Agree on What the Plan Includes

Before arranging a maintenance plan, discuss visit frequency, included checks, repair procedures, replacement parts, and billing terms.

The appropriate schedule depends on equipment usage, condition, and operating environment. Confirm which services are included and which require separate approval or charges.

Customusic Service Company - Preventative Maintenance

Partner with Customusic for comprehensive on-site maintenance and support services, and experience enhanced communication efficiency and reliability in your restaurant operations.

On-Site Visits

We prioritize personalized service by conducting on-site visits to each restaurant. During these visits, we meticulously maintain your headsets, battery chargers, batteries, base stations, speakers, and microphones. While we recommend 3-4 visits per contract year, we are flexible with timing and billing to accommodate your schedule and needs.

Equipment Hygiene

Clean equipment is essential for efficient operations. Our team ensures that your headsets are not only functional but also spotlessly clean, promoting proper usage by your employees and extending the lifespan of your system.

Operational Efficiency

Our team provides training on the proper operation of base station controls and headset programming, empowering your staff to utilize the equipment effectively. We also offer guidance on handling headsets to prevent damage, ensuring long-term reliability.

Warranty Maintenance

We understand that your DT systems represent a significant investment. To help you control costs, we diligently track your warranty and provide proactive maintenance to minimize expenses and maximize the lifespan of your equipment.

Headset Repair Service

Should any headsets require repair within the quarter, simply reach out to us, and we’ll facilitate the process by sending a return shipping label to your restaurant. Our turnaround time for repairs is swift, typically within 3-4 days, and we only charge for parts and shipping, keeping costs transparent and manageable.

Value-Added Service

In addition to headset maintenance, we go the extra mile by inspecting and adjusting CCTV, COD, speaker posts, music, and video systems during our visits. Any necessary repairs are conducted efficiently, with billing in 15-minute increments if the work is completed onsite.

Frequently Asked Questions

What should our team track between maintenance visits?Lynn Judy2026-10-26T19:49:49+00:00

What should our team track between maintenance visits?

Record the affected equipment, symptoms, and when each issue occurs. Note charging problems, intermittent audio, damaged components, and controls that are difficult to use. For multiple locations, keep records organized by site and device.

Can maintenance include guidance for employees?Lynn Judy2026-10-26T19:50:33+00:00

Can maintenance include guidance for employees?

Ask about handling, cleaning, charging, and operating guidance for your installed equipment. A maintenance discussion can also cover base station controls, headset programming needs, and how employees should report recurring problems.

Are repairs, batteries, and replacement parts included?Lynn Judy2026-10-26T19:49:14+00:00

Are repairs, batteries, and replacement parts included?

Coverage depends on the agreed plan. Ask for written details about included checks, repairs, replacement batteries, other parts, shipping, and separately billed work. Confirm these terms before committing to a plan.

What equipment can be included in drive-thru maintenance?Lynn Judy2026-10-26T19:45:38+00:00

What equipment can be included in drive-thru maintenance?

Discuss headsets, batteries, chargers, base stations, speakers, and microphones with customusic Service Company. If you also want cameras, displays, or sound equipment reviewed, include them in your request so the additional scope can be considered.

How often should drive-thru equipment receive maintenance?Lynn Judy2026-10-26T19:48:43+00:00

How often should drive-thru equipment receive maintenance?

There is no single schedule that fits every location. Equipment usage, condition, operating environment, and recurring concerns help determine an appropriate visit schedule. Discuss those factors when reviewing a maintenance plan.

Can you arrange maintenance for multiple restaurants?Lynn Judy2026-10-26T19:51:06+00:00

Can you arrange maintenance for multiple restaurants?

Yes. Provide a list of locations, equipment models, and the contact responsible for each site. customusic Service Company provides onsite service in Michigan, Wisconsin, Illinois, Indiana, Ohio, and Kentucky, with scope and scheduling reviewed for each location.