Customusic Service Company Privacy Policy

Effective date: October 1, 2026
Last updated: October 1, 2026

Customusic Service Company (“Customusic,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit www.customusic.com, purchase goods, request or schedule services, contact us, or receive our communications.

This policy applies to our website and related customer-service activities. It does not cover employee or applicant information governed by a separate notice, or information we process solely on a business customer’s behalf under that customer’s instructions.

1. Information We Collect

Depending on how you interact with Customusic, we collect the following types of personal information:

Contact and identifying information: Your name, company name, job title, email address, telephone number, billing address, shipping address, service address, and relevant account identifiers.

Order and transaction information: Products or services requested or purchased, quotes, estimates, invoices, payment status, delivery details, returns, warranties, and service history.

Payment information: Information needed to process purchases and payments through our payment providers.

Service and communication information: Appointment requests, equipment details, service instructions, messages, correspondence, survey responses, and attachments you provide.

Website and device information: IP address, browser type, device characteristics, cookie identifiers, referring pages, pages viewed, timestamps, and interactions with website features, including forms and click-to-call buttons.

Approximate location: General geographic location inferred from an IP address.

Please do not submit sensitive information unrelated to your request through general website forms or text messages.

2. Sources of Information

We collect personal information:

  • Directly from you when you purchase goods, request service, complete forms, call us, send messages, or respond to surveys.

  • Automatically through cookies, website logs, analytics, and similar technologies.

  • From payment processors, delivery providers, service providers, and others involved in fulfilling your requests.

  • From a business customer that supplies contact information for its employees or authorized representatives.

3. How We Use Personal Information

We use personal information to:

  • Process purchases, payments, shipments, returns, and warranty requests.

  • Prepare and manage quotes, estimates, invoices, and customer records.

  • Schedule, confirm, perform, and follow up on service appointments.

  • Respond to inquiries and provide technical or customer support.

  • Send authorized communications about appointments, orders, services, and accounts.

  • Request feedback through customer-service surveys.

  • Operate, maintain, secure, and improve our website and services.

  • Understand website activity and the effectiveness of website features.

  • Detect and prevent fraud, misuse, and security incidents.

  • Meet legal, tax, accounting, and record keeping requirements.

  • Establish, exercise, or defend legal claims.

4. How We Disclose Personal Information

Customusic does not sell personal information or share personal information for cross-context behavioral advertising.

We disclose information to service providers and other recipients as reasonably necessary to operate our business and fulfill your requests. These may include:

  • Website hosting, maintenance, security, and analytics providers.

  • Payment processors and financial-service providers.

  • Enterprise resource planning (“ERP”), customer-management, scheduling, and accounting providers.

  • Email, telephone, and text-message providers.

  • Delivery and fulfillment providers.

  • Technicians, installers, and service contractors.

  • Professional advisers, such as accountants, attorneys, and insurers.

For example, we may provide contact and appointment information to a technician, transaction information to a payment processor, or a telephone number and message content to a provider delivering an authorized service notification.

We may also disclose information:

  • When required by law, legal process, or a lawful government request.

  • To protect rights, property, safety, and security.

  • In connection with a proposed or completed merger, acquisition, financing, reorganization, or sale of business assets, subject to applicable law.

  • At your direction or with your consent.

5. Cookies, Analytics, and Website Tools

Our website uses cookies and similar technologies to support website functionality and understand how visitors use the site.

Google Analytics

We use Google Analytics to measure website activity, such as page visits, traffic sources, device characteristics, and interactions with website features. Depending on configuration, information is collected through cookies or similar identifiers.

You can learn more at

Google’s Privacy Policy

and

How Google uses information from sites and apps

.

Google also offers a

Google Analytics opt-out browser add-on

for supported browsers.

Google Tag Manager

We use Google Tag Manager to manage website tags. The information collected through those tags depends on the services and settings enabled.

Google Search Console

We use Google Search Console to understand how our website appears and performs in Google Search.

Yoast SEO

We use Yoast SEO to manage search-engine optimization and website metadata.

Cookie choices

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect website functionality.

Browser settings and the Google Analytics opt-out add-on do not necessarily exercise every privacy right available under state law.

Do Not Track

Enable this feature in your browser.

6. Telephone Calls and Click-to-Call Buttons

Our website includes click-to-call buttons that allow you to initiate a telephone call through your device.

When you call us, we may receive your telephone number, information you provide during the call, and call-related records such as the date, time, and duration. Website analytics may also record that a call button was selected.

7. Text Messages and Mobile Information

If you enroll in our text-message program or otherwise provide the authorization required by law, Customusic may send service-related messages through our ERP system or messaging providers.

These messages may include:

  • Appointment scheduling, confirmations, and reminders.

  • Technician arrival and service-status updates.

  • Requested quotes and estimates.

  • Order, invoice, payment, and account notifications.

  • Follow-up support and customer-service surveys.

Message frequency varies. Message and data rates may apply.

Opting out and getting help

You may opt out by replying STOP or contacting us at office@customusic.com or 1-800-632-1808. We also honor other reasonable requests to stop messages.

You may receive a final message confirming your opt-out. For assistance, reply HELP or contact us using the information above.

Opting out of texts does not cancel an appointment, order, or payment obligation. Contact us to arrange another communication method.

Promotional messages

Acceptance of this Privacy Policy, making a purchase, or submitting a general inquiry does not by itself constitute consent to promotional text messages. If we offer promotional text messages, we obtain the consent required by law separately.

Mobile information and consent records

We do not sell or share mobile telephone numbers, text-message opt-in information, or consent records with third parties or affiliates for their own marketing or promotional purposes.

We may provide this information to service providers that help deliver and administer our messaging program, subject to appropriate restrictions, or as required by law.

8. How Long We Retain Information

We retain personal information only as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

We determine retention periods according to the type of information and its purpose:

Information category Retention criteria
Contact, account, and business information Duration of the customer relationship and the time needed to manage accounts, service obligations, and related disputes
Orders, payments, quotes, invoices, and service records Transaction administration, warranty obligations, tax and accounting requirements, and applicable claim periods
Messages, service attachments, and survey responses Time needed to resolve requests, provide follow-up support, and maintain necessary service records
Website activity, device identifiers, and approximate location Configured analytics and security retention periods and the time needed to investigate issues
Text-message consent and opt-out records Time needed to demonstrate authorization, meet legal obligations, and honor communication preferences

When information is no longer needed, we delete it, deidentify it, or otherwise dispose of it appropriately, subject to legitimate backup, legal-hold, and record keeping requirements.

9. Information Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

No method of electronic transmission or storage is completely secure.

10. Your Choices

You may contact us to ask about your personal information or request corrections to your contact or account information.

You may also:

  • Adjust browser cookie settings.

  • Use available website privacy controls.

  • Opt out of text messages as described above.

  • Follow unsubscribe instructions in promotional emails, if offered.

We may still send necessary non-promotional communications through legally permitted channels, subject to your communication preferences and applicable law.

Additional legal rights may apply as described below.

11. California Privacy Disclosures

This section applies where the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), applies to our processing of your personal information.

Categories collected and disclosed

The following table identifies the categories relevant to the activities described in this policy and the recipients to whom information may be disclosed for business purposes.

Category Examples Business-purpose recipients
Identifiers Name, contact details, account identifiers, IP address, and cookie identifiers Hosting, ERP, communications, payment, analytics, delivery, and service providers, as appropriate
Customer records Contact, billing, payment, and service information ERP, accounting, payment, support, and service providers
Commercial information Purchases, quotes, invoices, returns, warranties, and service history ERP, accounting, payment, fulfillment, and service providers
Professional or employment-related information Company name, job title, and business contact information Customer-management and service providers
Internet or electronic-network activity Website visits, device information, and interactions with forms and call buttons Hosting, security, and analytics providers
Geolocation information Approximate location derived from an IP address Hosting, security, and analytics providers
Information contained in customer communications Messages, service instructions, and submitted attachments ERP, scheduling, communications, support, and service providers

Sources and purposes are described in Sections 2 and 3. Retention criteria are described in Section 8.

Sale and sharing

Customusic does not sell personal information or share personal information for cross-context behavioral advertising.

California privacy rights

Subject to applicable exceptions, California residents may have the right to:

  • Know the categories and specific pieces of personal information collected about them.

  • Obtain information about sources, purposes, and disclosures.

  • Request deletion of personal information.

  • Request correction of inaccurate personal information.

  • Receive personal information in a portable format.

  • Opt out of sales or sharing.

  • Limit certain uses and disclosures of sensitive personal information.

  • Exercise privacy rights without unlawful discrimination or retaliation.

Submitting requests

To submit a request, email office@customusic.com or call 1-800-632-1808.

An authorized agent may submit a request on your behalf, subject to applicable requirements for verifying authorization.

For requests requiring verification, we use information reasonably necessary to confirm your identity or your agent’s authority. We do not require identity verification for sale or sharing opt-outs.

We respond within applicable legal deadlines and explain any permitted extension or denial.

Information about minors

Our no-sale/no-sharing policy applies to personal information about individuals of all ages.

12. Other State Privacy Rights

Depending on your state of residence and whether its laws apply to Customusic, you may have rights to:

  • Confirm whether we process your personal information.

  • Access, correct, delete, or obtain a portable copy of personal information.

  • Opt out of sales, targeted advertising, or certain profiling.

  • Exercise additional rights available under applicable state law.

Submit requests by emailing office@customusic.com or calling 1-800-632-1808.

If we deny your request and your state provides an appeal right, you may appeal through the same contact methods. Identify your communication as a “Privacy Appeal” and describe the request you want reviewed.

We will respond within the applicable legal deadline and provide information about contacting the appropriate state regulator where required.

13. Children’s Privacy

Our website and services are intended for adults and business customers. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, contact office@customusic.com or 1-800-632-1808 so we can investigate and take appropriate action.

14. External Websites and Third-Party Logos

Our website may contain links to websites operated by other organizations. Those websites have their own privacy policies and practices, which you should review before providing information.

Our website may display customer, manufacturer, or other third-party names and logos. Displaying a company’s name or logo does not, by itself, mean that we disclose your personal information to that company.

Any information collected through external links or embedded third-party services is subject to the applicable disclosures in this policy and the third party’s privacy practices.

15. Contact and Privacy Requests

To ask a privacy question, request access or correction, exercise applicable privacy rights, or request this policy in an accessible format, contact:

Customusic Service Company
Attention: Privacy Requests
6540 South Division Avenue
Grand Rapids, MI 49548

Email: office@customusic.com
Telephone: 1-800-632-1808
Website: www.customusic.com

Please describe your request and provide a way for us to respond. Do not send passwords or full payment-card details.

16. Changes to This Policy

We update this policy when our practices or legal obligations change and review it at least annually. The “Last updated” date identifies the latest revision.

We post updates on this page and provide additional notice or obtain consent when required by applicable law.

Changes to this policy do not authorize materially different uses of previously collected information without any notice or consent required by law.