Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unopened.

Additional non-returnable items:

  • Ear muffs
  • Head and Ear pads
  • Windscreens and Mic Muffs
  • Other items that come in contact with bodily fluids or direct skin contact

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.  Call us for an RMA (Return Merchandise Authorization) Ticket.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Sale items

Only regular priced items may be refunded. Sale items are not eligible for refunds.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@customusic.com to request an EMA (Exchange Merchandise Authorization) Ticket.

Shipping returns

To return your product, you must have an RMA or EMA.  Contact us to open a ticket.  DO NOT SEND ITEMS WITHOUT IT.

You will be responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless a special situation has occurred or you have received prior notice included in your RMA or EMA approving compensation.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning expensive items, consider using a trackable shipping service or purchasing shipping insurance. Customusic Service Company is not responsible for lost, stolen or damaged items in route to our facility for RMA or EMA Tickets.

Need help?

Contact us at office@customusic.com for questions related to refunds and returns.