Carrier
Systems
Swift and Secure Banking and Pharmaceutical Transactions with Pneumatic Tube Systems
When a lane stops working,
start here
A carrier that does not arrive, an intermittent control or an unreliable customer station can disrupt the way your team serves people. Customusic provides installation, repair and preventative maintenance for pneumatic tube carrier systems used in banking and pharmacy settings.
Describe the issue from both ends
Tell us which lane or station is affected, the manufacturer and model if known, and what happens when a transfer is attempted. Note whether the issue is constant or intermittent and whether other lanes still work. Photos of the equipment label and customer station can help identify the system without guesswork.
Plan service around the
installed equipment
The appropriate repair depends on the system’s condition, available parts and the cause of the problem. Ask about service options before deciding to replace an entire installation. If equipment changes are being considered, include the lane layout, existing infrastructure and any operational requirements in the discussion.
Include ongoing care in the plan
Preventative maintenance provides an opportunity to review equipment condition and recurring concerns. For a new installation or renovation, discuss the proposed transfer route and how the customer station, staff station and related communication equipment will work together. Specify the intended use rather than assuming every item or application is suitable.
For several sites, identify the equipment and recurring concerns at each location rather than assuming every installation is the same.
