Food Service2026-11-05T19:40:41+00:00

Customusic & the
Food service Industry

Service for the technology behind a good restaurant shift

DRIVE
THRU

MUSIC
SOUND

DATA
NETWORKING

PHONE
MESSAGING

From the order point to the dining room

Restaurant technology affects how customers order, how crews communicate and how a space feels. Customusic supports food service businesses with drive-thru systems, commercial sound, surveillance and data cabling. Come to us with an equipment issue, a remodel or a plan for a new location.

Keep drive-thru communication on the agenda

Explore service for headsets, intercoms, speaker posts, timers and order confirmation displays. Tell us what your crew is experiencing and where it happens. If you are planning a change, include your lane layout, franchise requirements and the equipment already in place.

Build the right sound for your dining space

Music and paging should suit the room, the menu and the way guests use the space. Discuss speaker coverage and volume needs for dining areas, counters and patios. For an existing system, point out quiet spots, distortion or areas where sound makes conversation difficult.

Make service requests easy to act on

Provide the restaurant address, equipment details and an on-site contact. For multiple locations, identify the affected site and the person coordinating the work. Customusic provides onsite service in Michigan, Wisconsin, Illinois, Indiana, Ohio and Kentucky from its Grand Rapids base. Equipment sales are available nationwide.

Coordinate cameras and connections

Restaurant layouts change, and equipment needs to follow. Ask about camera coverage and the cable connections serving your commercial equipment. Share plans with your facilities team, IT contact and construction partners so the scope accounts for access, pathways and operating hours.

Let us know whether the immediate priority is restoring an existing system, planning routine care or evaluating equipment for a future project.

Customusic Service Company - We service. It's our focus. How can we service you?

Nationwide Sales & Regional Onsite Service

Based in Grand Rapids, Customusic provides onsite service for pharmacy businesses in Michigan, Wisconsin, Illinois, Indiana, Ohio and Kentucky, with equipment sales available nationwide. Contact us to discuss support for your current equipment or planning for a new location.

Frequently Asked Questions

Can you troubleshoot poor drive-thru audio?2026-11-03T19:05:05+00:00

Yes. Tell us whether the problem follows one headset, affects one lane, or occurs throughout the system. Details about static, dropped audio, microphone performance, and recent equipment changes help us determine where to begin.

Do you repair restaurant drive-thru headsets?2026-11-03T19:04:29+00:00

Yes. Supported HME headset models include Ion IQ Blue, Chrome, EOS, Nexeo, and IQ/Odyssey. Supported PAR models include 1060, XT-1, and G5. Here is a form where you can fill out the necessary information to get your headsets fixed.

Is after-hours support available for restaurant equipment problems?2026-11-03T19:08:25+00:00

Customusic Service Company offers after-hours and emergency support. Call 800-632-1808 and follow the prompts. Provide your location, contact information, affected equipment, and a description of the issue so our team can assess the next step.

Can you install equipment for a new restaurant or drive-thru renovation?2026-11-03T19:06:26+00:00

Customusic Service Company provides installation services and can help review the equipment requirements for your project. Share your layout, opening or renovation schedule, and existing systems so we can discuss placement, connections, and installation responsibilities.

Do you work with restaurants without a drive-thru?2026-11-03T18:39:00+00:00

Yes. Customusic’s restaurant services also include music and sound, surveillance and data cabling. Describe the systems and areas you need help with.

Can you help with order confirmation displays and drive-thru timers?2026-11-03T19:07:50+00:00

Yes. We can discuss installation and service needs for order displays and drive-thru timing equipment. Compatibility should be reviewed for your specific system, including POS connections, lane configuration, and any restaurant brand requirements.

What restaurant systems does Customusic Service Company support?2026-11-03T19:02:58+00:00

Customusic Service Company supports drive-thru headsets, intercoms, base stations, order confirmation displays, timers, and related equipment. We also help restaurants with music and sound, surveillance, and data cabling.

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