HME NEXEO Crew Communication Platform
NEXEO® | Core
Product Highlights
HDX Digital Audio
At-a-Glance System Health
Tap-To-Connect Registration
Intuitive Message Center
Touchscreen Interface
Remote Management & Troubleshooting
The Essentials for Drive-Thru Communication
If you’re running a basic drive-thru operation and want the best audio in the industry then NEXEO Core is for you. NEXEO Core enables a fully digital drive-thru experience with HDX Digital Audio. Unlike other drive-thru systems on the market, NEXEO Core provides unmatched audio quality, remote system management, and enhances system usability to improve your crew’s day-to-day experience.
Unmatched Sound Clarity
HDX Digital Audio builds upon the breakthrough advancements of our patented HD Audio, dramatically decreasing background noise and expanding the audio bandwidth to include higher and lower voice frequencies than other systems, resulting in a crystal-clear drive-thru ordering experience for customers and order takers alike.
Intelligent and Intuitive Control Center
Unlike other systems, the NEXEO | HDX platform base station is installed at eye level and provides a colorful 7-inch display for easy interaction, making it easier than ever to register headsets, manage your store settings, and view battery and system health information. Critical system information like network connectivity, headset status, speaker/mic status, and loop health is readily available just by looking at the base station display. Plus, the base station is available in multiple languages, enabling your team to interact with the NEXEO|HDX base station in their preferred language.
No More Missed Customer Calls
Integrate your headset with your store phone, routing calls to a team member’s headset and enabling them to hear when a call is coming through to answer on the spot. Easily connect to customers trying to reach you by phone, even when you’re moving around the restaurant. Never miss a call again and provide a fast and pleasant experience for every customer—including those not on site.
Headset Pairing As Easy As 1-2-3
Save time by connecting a headset to the base station instantly, hassle-free and no training needed. Follow the simple on-screen instructions, tap your headset to the blue ring on the base station when instructed, and your headset will be ready to use in no time.
NEXEO®
Product Highlights
Group Communication
Voice Commands
HDX Digital Audio
Touchscreen Interface
1-to-1 Calling
Group Alerts & Reminders
Tap-To-Connect Registration
Intuitive Message Center
1-to-1 Group Calling
ZOOM Nitro® Timer Integration
At-a-Glance System Health
Remote Management & Troubleshooting
A New Era in Restaurant Communication is Here
At it’s core, NEXEO is a world-class drive-thru audio solution, while also uniquely designed for operators who want greater efficiency at every customer touchpoint—drive-thru, mobile order pick-up, curbside pickup, walk-up windows, and dine-in service. Whether you’re calling a crew member to clean up a spill in the dining area or receiving critical alerts from your drive-thru timer to your headset, NEXEO delivers key information to the right person when it matters most. The result? Greater team efficiency across key areas of your operation for faster service and a better customer experience.
Optimize Your Restaurant Communication
The NEXEO solution enables multiple independent conversations taking place at the same time without impacting drive-thru communication. Start a group call to deliver information needed by a team or call a new employee to provide discreet coaching. NEXEO’s special features for team communication increase efficiency and provide a better crew and customer experience across all areas of your restaurant.
Critical Information to the Right Person at the Right Time
Alerts and reminders are delivered only to the team members you choose, providing critical insight to the right person at the right time. Significantly reduce the noise clutter and ensure the right person on your team receives the alerts they need when it matters most.
Actionable Insight You Can Hear
Staying on top of your drive-thru performance is now easier than ever with performance alerts delivered directly to your headsets. Integration between your NEXEO solution and the ZOOM Nitro® Timer enables alerts that state exactly which event needs your immediate attention.
Accomplish More Hands-Free
NEXEO’s voice-enabled technology empowers you to instantly connect to a drive-thru customer, call a team or individual staff member, change lanes, adjust common headset settings, and more. In the daily hustle and bustle, voice commands make it easier to do more by keeping the work momentum going as you stay on task to better serve your customers.
NEXEO® | PRO
Product Highlights
Featuring
Seamless Voice AI Integration
Touchscreen Interface
HDX Digital Audio
Group Communication
Voice Commands
Tap-To-Connect Registration
Group Alerts & Reminders
1-to-1 Calling
Intuitive Message Center
At-a-Glance System Health
ZOOM Nitro® Timer Integration
1-to-1 Group Calling
Remote Management & Troubleshooting
Lead the Way to the
Restaurant of the Future
For the trailblazers seeking the newest wave of QSR technologies, NEXEO Pro enables seamless third-party integrations, including voice AI ordering. NEXEO Pro offers the greatest operational efficiency on the market by freeing up staff to focus on other key areas of the restaurant while your preferred voice AI provider automatically takes drive-thru orders.
Seamless Drive-Thru Voice AI Integration
Maximize operational efficiency with NEXEO Pro and voice AI ordering by enabling your crew to support key areas of your restaurant while your preferred voice AI system automatically takes drive-thru orders and sends them to the POS to process. Free employees from order taking tasks and redeploy them to stations where personable, face-to-face interactions have a greater impact on customer service and satisfaction.
The Only Solution Especially Designed for Drive-Thru Voice AI Ordering (VAIO)
NEXEO Pro is the total solution for restaurant communication specifically built to seamlessly support your preferred voice AI provider. Other communication solutions on the market need additional audio boxes or conversions to integrate with your VAIO provider, but NEXEO Pro has the technology to seamlessly support your VAIO partnership—HDX Digital Audio, built-in support, advanced telemetry, remote management, and more. Together, NEXEO Pro and voice AI ordering provide a drive-thru experience unlike any other, helping your team succeed even if staffing fluctuates.
What Makes NEXEO Pro the Only Choice for VAIO?
Perhaps you’ve been told that it’s easy to convert your current drive-thru headset system, or just about any drive-thru audio system, into a VAIO-ready platform. But an improvised solution does not provide the critical components needed for the highest quality and performance. On the contrary, a converted system adds audio boxes and components that can quickly become points of failure. Unlike those temporary solutions, the NEXEO Pro solution is uniquely designed for seamless voice AI integration and provides the best bot audio experience on the market. NEXEO Pro is more than just VAIO ready—it is specifically built and designed for VAIO.
The NEXEO Pro system components were specifically developed to seamlessly integrate with a VAIO system and to provide the best bot audio experience. NEXEO Pro feature upgrades support pace of technology innovation, meaning that as the VAIO technology and requirements evolve, NEXEO Pro does, too.
Built-In Support for Seamless Ordering
NEXEO Pro makes it quick and easy for a crew member to take over the ordering process at any point as well as supports system escalation to alert a crew member if the VAIO system needs help to complete an order.
Digital End-to-End Audio
NEXEO Pro delivers fully digital end-to-end audio, which eliminates hum and noise throughout the system. Whether your order taker is a person or a bot, HDX Digital Audio provides the highest quality, consistency, and performance.
Telemetry for Real-Time Critical Insights
Through telemetry, we can continuously monitor and evaluate the networked audio to ensure the system is always operating at peak performance. As we measure the real-time health of your NEXEO Pro & VAIO systems, we are able to closely monitor system performance to take action as needed
HME CLOUD® Connectivity
In addition to providing remote management and diagnostics, HME CLOUD connectivity easily delivers firmware updates and performance improvement updates to ensure your NEXEO Pro solution is always up to date with the latest advancements.
