HME ZOOM DRIVE THRU TIMER
Complete Visibility for Greater Insights
Video detection has arrived. An easy add-on to your existing ZOOM Nitro Timer and detectors, video detection offers unmatchable timer visibility from parking lot entry to exit. Plus, the ZOOM Nitro Timer integrates with various POS systems, supports geofencing technology, and provides your choice of multiple detection options. With ZOOM Nitro you have all the information needed, in-store and in performance reports, to maximize your bottom line and gain a greater understanding of the entire customer journey.
Video Detection that Leverages Your Existing Technology
ZOOM Nitro’s video detection was specially developed to complement your existing configuration. Adding video detection to your store means seamlessly increasing your timer’s visibility to track and measure customers well before they reach the menu board, in pull-forward spaces, and curbside pickup areas. Whether it’s video detection, wired loops, wireless, or ultra-sonic, all detection methods work together to increase your timer’s visibility. Regardless of your current configuration, ZOOM Nitro is the hybrid solution that delivers the unparalleled visibility and insight you need to surpass service expectations and maximize profitability.
Detection zones are uniquely configured within a region of interest based on your store’s specific layout.
More Than Just a Drive-Thru Timer
Go beyond the drive-thru lane and measure the entire customer experience. With all key areas of your operation now visible on the dashboard, you gain a more accurate representation of customers’ total experience time. Track customers from the moment they join the queue or park in an order pickup spot, to the moment they take off with their order in hand. A true measurement of your customers’ experience provides actionable insight for data-driven decisions that help reduce drive-offs, improve speed of service, and provide a better customer experience.
Newly Engineered for Tandem Drive-Thrus
The ZOOM Nitro Timer takes tandem operations to the next level with enhanced dashboard graphics, tandem-specific detection logic, and cloud-based reporting. Empower your team to solve performance issues on the spot with a real-time view of your tandem lane.
Measure Real-Time Thru-Put. Maximize Results.
Provide your team with a target number of cars to serve within the hour. At the top of every hour, the calculation resets and reacts to any present bottlenecks affecting your service times, resulting in the most up-to-date estimates at all times of the day.
Critical Information at a Glance
The bottleneck ticker provides key information at a glance in a color-coded snapshot, helping managers make quick and informed decisions to improve results and enhance the customer experience. Bottleneck information is automatically recalculated with each transaction, freeing managers to stay focused on coaching the crew and running your operation.
POS Integration Enables Data-Driven Decisions
ZOOM Nitro supports integration with multiple POS systems to provide key transactional data to further enable data-driven decisions.* You can see on the dashboard each vehicle’s POS transaction number with wait time to present the right order quickly and easily to the right car for greater order accuracy. Or choose to display the order total with wait time to better anticipate a large order and pull the car forward to serve others faster.
*POS integration and geofence availability varies by brand. Call your HME representative for details on POS and mobile integrations readily available or in plan for your organization.
Critical Insight Delivered to the Right Person at the Right Time
Integration between the ZOOM Nitro Timer and the NEXEO | HDX Crew Communication Platform makes it easier than ever to stay on top of your drive-thru performance. Alerts are sent from your ZOOM Nitro Timer to your NEXEO headset, providing actional insight to key staff when it matters most and leading to immediate action that improves performance on the spot. Enhance your team’s awareness to key events like when a customer in the drive-thru lane exceeds your specified lane total wait time, and take your operation to the next level.
Identify Drive Offs in Real Time
Video detection enables you to track and measure every customer, including those waiting beyond the menu board. If a customer leaves the queue without placing an order, a notification appears on the dashboard letting your team know they need to act quickly to fix the bottleneck and prevent other drive offs. Review performance report to identify the dayparts that experience the most drive offs, enabling your team to improve operations and maximize profitability.
Actionable Insight for a More Profitable Operation
Dive into your stores’ historical data for a greater understanding of traffic flows and volume trends. Learn what’s truly happening in your drive-thru and identify improvement opportunities specific to each store, like analyzing volume trends to assist with staffing plans. With ZOOM Nitro, you’ll have the insight you need to dramatically improve your bottom line.
Add More Detection Points
It’s now more than critical than ever to have the flexibility to configure your operation to serve more guests. Display up to 16 different independent spaces on the dashboard such as mobile pickup and pull-forward. With all key areas of your operation now visible on the dashboard, guests remain top-of-mind no matter where they are located.
A Seamless Mobile Guest Experience
Easily identify a mobile order customer by the blue outline that appears around the order number on the dashboard. Integrate your geofence technology with ZOOM Nitro to enable a designated bypass lane for mobile orders, creating a frictionless drive-thru pickup experience.
*POS integration and geofence availability varies by brand. Call your HME representative for details on POS and mobile integrations readily available or in plan for your organization.
