G5 Intercom and Delphi FastTrack Timer
Select Which Equipment You Need to Change.
For Dual Lane Stores, Time/Date Adjustments Are Only Made on Lane 1/Tandem Primary Base Stations.
NOTE: Base Stations Do Not Recognize Daylight Savings Time. DST Adjustments Need to Be Performed Manually.
Press MODE.
Enter Your Passcode.
Press MODE Four Times to Get to the System Menu.
Move the Cursor Left or Right to Select Hour/Minute/Second.
Press ENTER to Edit the Variable (Cursor Changes to Arrows).
Press UP or DOWN to Change the Variable.
Press ENTER to Save the Variable (Cursor Changes Back to Carats).
Press MODE to Exit.
Where Is The Problem?
Hear/Speak to Customer
Messages to Customers
Beeps in Headsets
Which Problem is Occurring?
I Can't Hear Customer
Customer Can't Hear Me
Static While Taking Orders
Which Lane is Problematic?
Only One Drive-Thru Lane
Inside Lane for Dual Lane
Outside Lane for Dual Lane
Try Using A Different Headset to Hear the Customer.
If That Headset Works, the Former Headset Needs Repair.
If Both Headsets Don't Work, Try Rebooting the Base Station.
First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
If the Headset is Working, You Will Hear the Headset Voice Say, "Lane One", Followed By Any Inbound Audio.
Does the Headset Now Have Inbound Audio?
You Should Try Listening to Lane 2 Inbound Audio.
Press the T2 Button, Then the Page Button.
If You Hear Lane 2 Audio, We Can Verify Lane 1 Audio Isn't Working.
If You Don't Hear Lane 2 Audio, Try Using A Different Headset.
If That Headset Works, the Former Headset Needs Repair.
If Both Headsets Don't Work, Try Rebooting the Lane 1 Base Station.
First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
If the Headset is Working, You Will Hear the Headset Voice Say, "Lane One", Followed By Any Inbound Audio.
Does the Headset Now Have Inbound Audio?
You Should Try Listening to Lane 1 Inbound Audio.
Press the T1 Button, Then the Page Button.
If You Hear Lane 1 Audio, We Can Verify Lane 2 Audio Isn't Working.
If You Don't Hear Lane 1 Audio, Try Using A Different Headset.
If That Headset Works, the Former Headset Needs Repair.
If Both Headsets Don't Work, Try Rebooting Both Base Stations.
First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable From Both Base Stations, Wait 10-15 Seconds, Then Plug the Lane 1 Power Back In, Followed By Lane 2.
Once the Base Stations Finish Initializing, the Headsets Will, One-By-One, Register With the System.
If the Headset is Working, You Will Hear the Headset Voice Say, "Lane One", Followed By Any Inbound Audio.
The Headset Should Reconnect with Lane 1 Automatically.
If Not, Switch the Headset Back to Lane 1 (Green) By Pressing the T1 Button, Then Press the Page Button.
Does the Headset Now Have Inbound Audio?
You Should Try Listening to Secondary Inbound Audio.
Press the T2 Button, Then the Page Button.
If You Hear Secondary Audio, We Can Verify Primary Audio Isn't Working.
If You Don't Hear Primary Audio, Try Using A Different Headset.
If That Headset Works, the Former Headset Needs Repair.
If Both Headsets Don't Work, Try Rebooting the Primary Base Station.
First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
If the Headset is Working, You Will Hear the Headset Voice Say, "Lane One", Followed By Any Inbound Audio.
Does the Headset Now Have Inbound Audio?
You Should Try Listening to Primary Inbound Audio.
Press the T1 Button, Then the Page Button.
If You Hear Primary Audio, We Can Verify Secondary Audio Isn't Working.
If You Don't Hear Lane 1 Audio, Try Using A Different Headset.
If That Headset Works, the Former Headset Needs Repair.
If Both Headsets Don't Work, Try Rebooting Both Base Stations.
First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable From Both Base Stations, Wait 10-15 Seconds, Then Plug the Primary Power Back In, Followed By Secondary.
Once the Base Stations Finish Initializing, the Headsets Will, One-By-One, Register With the System.
If the Headset is Working, You Will Hear the Headset Voice Say, "Lane One", Followed By Any Inbound Audio.
The Headset Should Reconnect with Primary Automatically.
If Not, Switch the Headset Back to Primary (Green) By Pressing the T1 Button, Then Press the Page Button.
Does the Headset Now Have Inbound Audio?
Which Lane is Problematic?
Only One Drive-Thru Lane
Inside Lane for Dual Lane
Outside Lane for Dual Lane
Press MODE.
Enter Your Passcode.
Press MODE.
Are You Able to Log Into Your Base Station?
Try Using A Different Headset to Speak to the Customer.
If That Headset Works, the Former Headset Needs Repair.
If Both Headsets Don't Work, Try Rebooting the Base Station.
First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
If the Headset is Working, You Will Be Able to Speak to the Customer.
Have Another Employee Go to the Speaker Post to Verify.
Does the Headset Now Have Outbound Audio?
Press MODE.
Enter Your Passcode.
Press MODE.
Are You Able to Log Into Your Base Station?
You Should Try Speaking to the Lane 2 Speaker Post.
Press the T2 Button, Then the Page Button.
If You Can Speak to Lane 2, We Can Verify Lane 1 Audio Isn't Working.
If You Can't Speak to Lane 2, Try Using A Different Headset.
If That Headset Works, the Former Headset Needs Repair.
If Both Headsets Don't Work, Try Rebooting the Lane 1 Base Station.
First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
If the Headset is Working, You Will Be Able to Speak to the Customer.
Have Another Employee Go to the Speaker Post to Verify.
Does the Headset Now Have Outbound Audio?
Press MODE.
Enter Your Passcode.
Press MODE.
Are You Able to Log Into Your Base Station?
You Should Try Speaking to the Lane 1 Speaker Post.
Press the T1 Button, Then the Page Button.
If You Can Speak to Lane 1, We Can Verify Lane 2 Audio Isn't Working.
If You Can't Speak to Lane 1, Try Using A Different Headset.
If That Headset Works, the Former Headset Needs Repair.
If Both Headsets Don't Work, Try Rebooting Both Base Stations.
First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
The Headset Should Reconnect with Lane 1 (Green) Automatically.
Switch the Headset Back to Lane 2 (Orange) By Pressing the T1 Button, Then Press the Page Button.
Does the Headset Now Speak to the Lane 2 Speaker Post?
Press MODE.
Enter Your Passcode.
Press MODE.
Are You Able to Log Into Your Base Station?
You Should Try Speaking to the Secondary Speaker Post.
Press the T2 Button, Then the Page Button.
If You Can Speak to Secondary, We Can Verify Primary Audio Isn't Working.
If You Can't Speak to Secondary, Try Using A Different Headset.
If That Headset Works, the Former Headset Needs Repair.
If Both Headsets Don't Work, Try Rebooting the Primary Base Station.
First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
If the Headset is Working, You Will Be Able to Speak to the Customer.
Have Another Employee Go to the Speaker Post to Verify.
Does the Headset Now Have Outbound Audio?
Press MODE.
Enter Your Passcode.
Press MODE.
Are You Able to Log Into Your Base Station?
You Should Try Speaking to the Primary Speaker Post.
Press the T1 Button, Then the Page Button.
If You Can Speak to Primary, We Can Verify Secondary Audio Isn't Working.
If You Can't Speak to Primary, Try Using A Different Headset.
If That Headset Works, the Former Headset Needs Repair.
If Both Headsets Don't Work, Try Rebooting Both Base Stations.
First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
The Headset Should Reconnect with Primary (Green) Automatically.
Switch the Headset Back to Secondary (Orange) By Pressing the T1 Button, Then Press the Page Button.
Does the Headset Now Speak to the Secondary Speaker Post?
Which Lane is Problematic?
Only One Drive-Thru Lane
Inside Lane for Dual Lane
Outside Lane for Dual Lane
Try Using A Different Headset to See If Static Exists in the System.
If Just That Headset Has Static, It Probably Needs Repair.
If Both Headsets Have Static, Try Rebooting the Base Station.
First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
Now, Try the Headset Again.
If Static Remains Determine If It Occurs While the System is Idle (No Orders Being Taken) or If It Occurs During an Order.
Has the Static Stopped?
Try Using A Different Headset to See If Static Exists in the System.
If Just That Headset Has Static, It Probably Needs Repair.
If Both Headsets Have Static, Try Switching to Lane 2 to See If Static Occurs There.
Press the T2 Button, Then Press the Page Button.
If Static Occurs on Lane 2, Try Rebooting the Both Base Stations.
First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.
With the Covers Removed, Find the Black Power Cables Along the Left Edge of the Base Stations.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cables, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
Now, Try the Headset Again.
If Static Remains Determine If It Occurs While the System is Idle (No Orders Being Taken) or If It Occurs During an Order.
Has the Static Stopped?
Try Using A Different Headset to See If Static Exists in the System.
If Just That Headset Has Static, It Probably Needs Repair.
If Both Headsets Have Static, Try Switching to Lane 1 to See If Static Occurs There.
Press the T2 Button, Then Press the Page Button.
If Static Occurs on Lane 1, Try Rebooting the Base Station.
First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
The Headset Should Reconnect with Lane 1 (Green) Automatically.
Switch the Headset Back to Lane 2 (Orange) By Pressing the T1 Button, Then Press the Page Button.
If Static Remains Determine If It Occurs While the System is Idle (No Orders Being Taken) or If It Occurs During an Order.
Has the Static Stopped?
Try Using A Different Headset to See If Static Exists in the System.
If Just That Headset Has Static, It Probably Needs Repair.
If Both Headsets Have Static, Try Switching to Secondary to See If Static Occurs There.
Press the T2 Button, Then Press the Page Button.
If Static Occurs on Secondary, Try Rebooting the Both Base Stations.
First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
Now, Try the Headset Again.
If Static Remains Determine If It Occurs While the System is Idle (No Orders Being Taken) or If It Occurs During an Order.
Has the Static Stopped?
Try Using A Different Headset to See If Static Exists in the System.
If Just That Headset Has Static, It Probably Needs Repair.
If Both Headsets Have Static, Try Switching to Primary to See If Static Occurs There.
Press the T2 Button, Then Press the Page Button.
If Static Occurs on Primary Try Rebooting the Base Station.
First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
The Headset Should Reconnect with Primary (Green) Automatically.
Switch the Headset Back to Secondary (Orange) By Pressing the T1 Button, Then Press the Page Button.
If Static Remains Determine If It Occurs While the System is Idle (No Orders Being Taken) or If It Occurs During an Order.
Has the Static Stopped?
Which Lane is Problematic?
Only One Drive-Thru Lane
Inside Lane for Dual Lane
Outside Lane for Dual Lane
On the Base Station's Main Menu, What Does the Greeter Status Say?
On the Lane 1 Base Station's Main Menu, What Does the Greeter Status Say?
On the Lane 2 Base Station's Main Menu, What Does the Greeter Status Say?
On the Primary Base Station's Main Menu, What Does the Greeter Status Say?
On the Secondary Base Station's Main Menu, What Does the Greeter Status Say?
In Standby, the Greeter is Activated, and Messages are Programmed to Play During the Current Daypart, but No Vehicles Are At the Order Point.
Press MODE.
Enter Your Passcode to Log Into the Base Station.
Press MODE Three Times.
In Standby, the Greeter is Activated, and Messages are Programmed to Play During the Current Daypart, but No Vehicles Are At the Order Point.
Press MODE.
Enter Your Passcode to Log Into the Base Station.
Press MODE Three Times.
An Offline Greeter Means the Greeter is Installed but Not Programmed to Play Messages During the Current Daypart.
Press MODE.
Enter Your Passcode to Log Into the Base Station.
Press MODE Three Times.
An Offline Greeter Means the Greeter is Installed but Not Programmed to Play Messages During the Current Daypart.
Press MODE.
Enter Your Passcode to Log Into the Base Station.
Press MODE Three Times.
Greeter Not Installed Means You Don't Currently Have a Greeter, or Your Greeter is Malfunctioning.
Please Call or Email Customusic for Servicing.
Call Customusic Email CustomusicMake Sure the Current Daypart Message Number is Selected In the Activation Menu.
Make Sure the Current Daypart Message Number is Selected In the Activation Menu.
Make Sure the Current Specific Daypart Says YES.
Now Press MODE Three Times to Return to the Main Menu.
Make Sure the Current Specific Daypart Says YES.
Now Press MODE Three Times to Return to the Main Menu.
The Base Station's Main Menu Should Now Show the Greeter in Standby.
When a Vehicle Drives to the Order Point, This Line Should Show What Greeter Message is Playing.
Did This Fix the Problem?
If This Continues to Be Problematic, Please Call or Email Customusic for Servicing.
Call Customusic Email CustomusicThe Base Station's Main Menu Should Now Show the Greeter in Standby.
When a Vehicle Drives to the Order Point, This Line Should Show What Greeter Message is Playing.
Did This Fix the Problem?
Which Lane is Problematic?
Only One Drive-Thru Lane
Inside Lane for Dual Lane
Outside Lane for Dual Lane
What Problem is Occurring?
The Detector More Than Likely Needs to Be Reset.
On the Left Side of the Base Station is a Reset Button.
When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.
Next Time a Vehicle Pulls Up, See If Detection Occurs.
If There Is Still No Detection, Try Rebooting the Base Station.
First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
Does the Detection Work Now?
The Detector More Than Likely Needs to Be Reset.
On the Left Side of the Base Station is a Reset Button.
When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.
The False Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.
If There Is Still False Detection, Try Rebooting the Base Station.
First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
Does the False Detection Stop Now?
The Detector More Than Likely Needs to Be Reset.
On the Left Side of the Base Station is a Reset Button.
When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.
The Locked Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.
If Detection is Still Locked, Try Rebooting the Base Station.
First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
Does the Locked Detection Stop Now?
What Problem is Occurring?
The Detector More Than Likely Needs to Be Reset.
On the Left Side of the Base Station is a Reset Button.
When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.
Next Time a Vehicle Pulls Up, See If Detection Occurs.
If There Is Still No Detection, Try Rebooting Both Base Stations.
First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.
With the Covers Removed, Find the Black Power Cables Along the Left Edge of the Base Stations.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cables, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Stations Finish Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
Does the Lane 1 Detection Work Now?
The Detector More Than Likely Needs to Be Reset.
On the Left Side of the Base Station is a Reset Button.
When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.
The False Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.
If There Is Still False Detection, Try Rebooting Both Base Stations.
First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.
With the Covers Removed, Find the Black Power Cables Along the Left Edge of the Base Stations.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cables, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
Does the Lane 1 False Detection Stop Now?
The Detector More Than Likely Needs to Be Reset.
On the Left Side of the Base Station is a Reset Button.
When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.
The Locked Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.
If Detection is Still Locked, Try Rebooting Both Base Stations.
First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.
With the Covers Removed, Find the Black Power Cables Along the Left Edge of the Base Stations.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cables, Wait 10-15 Seconds, Then Plug the Lane 1 Power Back In, Followed By the Lane 2 Power.
Once the Base Stations Finish Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
Does the Lane 1 Locked Detection Stop Now?
What Problem is Occurring?
The Detector More Than Likely Needs to Be Reset.
On the Left Side of the Base Station is a Reset Button.
When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.
Next Time a Vehicle Pulls Up, See If Detection Occurs.
If There Is Still No Detection, Try Rebooting the Base Station.
First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
Switch Back to Lane 2 By Pressing the T2 Button, Then the Page Button.
Does the Lane 2 Detection Work Now?
The Detector More Than Likely Needs to Be Reset.
On the Left Side of the Base Station is a Reset Button.
When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.
The False Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.
If There Is Still False Detection, Try Rebooting the Base Station.
First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
Switch Back to Lane 2 By Pressing the T2 Button, Then the Page Button.
Does the Lane 2 False Detection Stop Now?
The Detector More Than Likely Needs to Be Reset.
On the Left Side of the Base Station is a Reset Button.
When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.
The Locked Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.
If Detection is Still Locked, Try Rebooting the Base Station.
First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
Switch Back to Lane 2 By Pressing the T2 Button, Then the Page Button.
Does the Lane 2 Locked Detection Stop Now?
What Problem is Occurring?
The Detector More Than Likely Needs to Be Reset.
On the Left Side of the Base Station is a Reset Button.
When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.
Next Time a Vehicle Pulls Up, See If Detection Occurs.
If There Is Still No Detection, Try Rebooting Both Base Stations.
First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.
With the Covers Removed, Find the Black Power Cables Along the Left Edge of the Base Stations.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cables, Wait 10-15 Seconds, Then Plug the Primary Power Back In, Followed By the Secondary Power.
Once the Base Stations Finish Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
Does the Primary Detection Work Now?
The Detector More Than Likely Needs to Be Reset.
On the Left Side of the Base Station is a Reset Button.
When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.
The False Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.
If There Is Still False Detection, Try Rebooting Both Base Stations.
First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.
With the Covers Removed, Find the Black Power Cables Along the Left Edge of the Base Stations.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cables, Wait 10-15 Seconds, Then Plug the Primary Power Back In, Followed By the Secondary Power.
Once the Base Stations Finish Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
Does the Primary False Detection Stop Now?
The Detector More Than Likely Needs to Be Reset.
On the Left Side of the Base Station is a Reset Button.
When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.
The Locked Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.
If Detection is Still Locked, Try Rebooting Both Base Stations.
First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.
With the Covers Removed, Find the Black Power Cables Along the Left Edge of the Base Stations.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cables, Wait 10-15 Seconds, Then Plug the Primary Power Back In, Followed By the Secondary Power.
Once the Base Stations Finish Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
Does the Lane 1 Locked Detection Stop Now?
What Problem is Occurring?
The Detector More Than Likely Needs to Be Reset.
On the Left Side of the Base Station is a Reset Button.
When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.
Next Time a Vehicle Pulls Up, See If Detection Occurs.
If There Is Still No Detection, Try Rebooting the Base Station.
First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
Switch Back to Secondary By Pressing the T2 Button, Then the Page Button.
Does the Secondary Detection Work Now?
The Detector More Than Likely Needs to Be Reset.
On the Left Side of the Base Station is a Reset Button.
When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.
The False Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.
If There Is Still False Detection, Try Rebooting the Base Station.
First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
Switch Back to Secondary By Pressing the T2 Button, Then the Page Button.
Does the Secondary False Detection Stop Now?
The Detector More Than Likely Needs to Be Reset.
On the Left Side of the Base Station is a Reset Button.
When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.
The Locked Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.
If Detection is Still Locked, Try Rebooting the Base Station.
First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.
With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.
NOTE: Removing Power Will Disable Your Drive-Thru Intercom.
Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.
Once the Base Station Finish
es Initializing, the Headsets Will, One-By-One, Register With the System.
The Headset Registers With the System Saying, "Lane One".
Switch Back to Secondary By Pressing the T2 Button, Then the Page Button.
Does the Secondary Locked Detection Stop Now?
Which Setting Would You Like to Change?
Base Station and Headset Volumes
Store Hours of Operation
Daylight Savings Time
Which Volume Do You Want to Change?
Which Lane Inbound Volume Would You Like to Change?
Press MODE.
Enter Your Passcode.
Press MODE Four Times to Get to the System Menu.
Press ENTER to Edit the Variable (Cursor Changes to Arrows).
Press UP or DOWN to Change the Variable.
Press ENTER to Save the Variable (Cursor Changes Back to Carats).
Press MODE to Exit.
Put a Registered Headset to Verify a Proper Alert Volume.
PLEASE NOTE: If Volumes Need to Be Adjusted More Than 2 or 3 Units, Please Call or Email Customusic:
Call Customusic Email CustomusicPress MODE.
Enter Your Passcode.
Press MODE Four Times to Get to the System Menu.
Which Lane Inbound Volume Would You Like to Change?
Press MODE.
Enter Your Passcode.
Press MODE Four Times to Get to the System Menu.
Scroll Down to Outbound Talk Volume.
Press ENTER to Edit the Variable (Cursor Changes to Arrows).
Press UP or DOWN to Change the Variable.
Press ENTER to Save the Variable (Cursor Changes Back to Carats).
Press MODE to Exit.
We Recommend an Employee Go to the Speaker Post to Verify a Proper Outbound Volume.
PLEASE NOTE: If Volumes Need to Be Adjusted More Than 2 or 3 Units, Please Call or Email Customusic:
Call Customusic Email CustomusicPress MODE.
Enter Your Passcode.
Press MODE Four Times to Get to the System Menu.
Which Lane Alert Volume Would You Like to Change?
Press MODE.
Enter Your Passcode.
Press MODE Four Times to Get to the System Menu.
Scroll Down to Vehicle Alert Volume.
Press ENTER to Edit the Variable (Cursor Changes to Arrows).
Press UP or DOWN to Change the Variable.
Press ENTER to Save the Variable (Cursor Changes Back to Carats).
Press MODE to Exit.
Put a Registered Headset to Verify a Proper Alert Volume.
PLEASE NOTE: If Volumes Need to Be Adjusted More Than 2 or 3 Units, Please Call or Email Customusic:
Call Customusic Email CustomusicPress MODE.
Enter Your Passcode.
Press MODE Four Times to Get to the System Menu.
Which Lane Greeter Volume Would You Like to Change?
Press MODE.
Enter Your Passcode.
Press MODE Four Times to Get to the System Menu.
Scroll Down to Outbound Greeter Message Volume.
Press ENTER to Edit the Variable (Cursor Changes to Arrows).
Press UP or DOWN to Change the Variable.
Press ENTER to Save the Variable (Cursor Changes Back to Carats).
Press MODE to Exit.
We Recommend an Employee Go to the Speaker Post to Verify a Proper Greeter Message Volume.
PLEASE NOTE: If Volumes Need to Be Adjusted More Than 2 or 3 Units, Please Call or Email Customusic:
Call Customusic Email CustomusicPress MODE.
Enter Your Passcode.
Press MODE Four Times to Get to the System Menu.
Monitor Volume Adjustments Are Only Made on Lane 1/Tandem Primary Base Stations for Dual Lanes.
Press MODE.
Enter Your Passcode.
Press MODE Four Times to Get to the System Menu.
PLEASE NOTE: Significant Volume Adjustments Could Be Symptoms of Failing Equipment.
System Menu Option #2 is Monitor Volume.
Press ENTER.
The Monitor Volume Settings Page Allows You to Enable or Disable Audio Feeds to Your Monitor Speaker.
Inbound Listen Allows You to Hear the Customer.
Outbound Talk Allows You to Hear the Order Taker Speak to the Customer.
Vehicle Present Allows You to Hear When a Vehicle is at the Order Point.
Select Volume or Enable and Push ENTER to Edit the Variable (Cursor Changes to Arrows).
Press UP or DOWN to Change the Variable.
Press ENTER to Save the Variable (Cursor Changes Back to Carats).
Press MODE to Exit.
If Volumes Need to Be Adjusted More Than 2 or 3 Units, Please Call or Email Customusic:
Call Customusic Email CustomusicBase Station Hours Adjustments Are Only Made on Lane 1/Tandem Primary Base Stations for Dual Lanes.
Press MODE.
Enter Your Passcode.
Press MODE Four Times to Get to the System Menu.
Each Day is Listed Separately. Scroll Down For More Days.
Opening Hours Are On the Left; Closing Hours Are On the Right.
Press ENTER to Edit the Hour or Minute (Changes to Arrows).
Press UP or DOWN to Change the Variable.
Press ENTER to Save the Variable (Cursor Changes Back to Carats).
Press MODE to Exit.
Base Station Time/Date Adjustments Are Only Made on Lane 1/Tandem Primary Base Stations for Dual Lanes.
NOTE: Base Stations Do Not Recognize Daylight Savings Time. DST Adjustments Need to Be Performed Manually.
Press MODE.
Enter Your Passcode.
Press MODE Four Times to Get to the System Menu.
Move the Cursor Left or Right to Select Hour/Minute/Second.
Press ENTER to Edit the Variable (Cursor Changes to Arrows).
Press UP or DOWN to Change the Variable.
Press ENTER to Save the Variable (Cursor Changes Back to Carats).
Press MODE to Exit.
Scroll Down to Select the Date.
Press ENTER to Edit the Variable (Cursor Changes to Arrows).
Press UP or DOWN to Change the Variable.
Press ENTER to Save the Variable (Cursor Changes Back to Carats).
Press MODE to Exit.
To Which Lane Do You Want to Record?
Please Be Sure Your Headset Indicator Light is GREEN.
If Your Headset Light is AMBER, Press the T1 Button, Then the Page Button.
Press MODE.
Enter Your Passcode.
Press MODE Three Times to Get to the Greeter Menu.
Msg Numbers Are Associated With Dayparts Named On the Bottom of the Screen.
Select the Message By Pressing ENTER to Change the Message Number (Cursor Changes to Arrows).
Scroll UP or DOWN to Edit the Number.
Press ENTER to Select the Number (Cursor Changes Back to Carats).
Scroll to REC.
Press and HOLD the Headset Page Button to Record Into the System.
Press the SERVICE Button to Start and Stop the Recording.
To Playback the Message You Just Recorded, Scroll to PLAY.
Recorded Messages Are Saved Automatically.
To Record More Messages, Repeat the Same Steps.
Please Be Sure Your Headset Indicator Light is AMBER.
If Your Headset Light is GREEN, Press the T2 Button, Then the Page Button.
Press MODE.
Enter Your Passcode.
Press MODE Three Times to Get to the Greeter Menu.
Msg Numbers Are Associated With Dayparts Named On the Bottom of the Screen.
Select the Message By Pressing ENTER to Change the Message Number (Cursor Changes to Arrows).
Scroll UP or DOWN to Edit the Number.
Press ENTER to Select the Number (Cursor Changes Back to Carats).
Scroll to REC.
Press and HOLD the Headset Page Button to Record Into the System.
Press the SERVICE Button to Start and Stop the Recording.
To Playback the Message You Just Recorded, Scroll to PLAY.
Recorded Messages Are Saved Automatically.
To Record More Messages, Repeat the Same Steps.
The Msg Number Represents Daypart Messages. Greeter Messages Are Odd-Numbered; Reminder Messages Are Even-Numbered.
Greeter Messages Are 8 Seconds Long; Reminder Messages Are 4 Seconds Long.
Type Tells You Which Message is Associated With the Msg Number.
REC Allows You to Record Your Messages to Whatever Msg Number is Selected.
Press the SERVICE Button to Start and Stop Recording.
PLAY Allows You to Playback the Selected Message.
Press the SERVICE Button to Start and Stop Playback.
Duration Shows You How Many Seconds Are Recorded to the Selected Msg.
"00" Means There is Nothing Recorded; 08 Seconds is the Maximum.
Time Show the Number of Blocks (Seconds) Available to Record to the Selected Msg.
While Recording, the Blocks Abate With Each Passing Second.
Name is the Title of Each Message Associated With the Msg Number.
The Title Changes When You Change the Msg Number.
Service is the Instruction to Start and Stop Message Recording and Playback.
Headset Registration is Only Made on Lane 1/Tandem Primary Base Stations for Dual Lanes.
Press MODE.
Enter Your Passcode.
Press MODE Four Times to Get to the System Menu.
Select Option #4, Registration.
Press ENTER.
Select Option #1, Add New Headsets.
Press ENTER.
Follow the Registration Instructions By Powering On the Headset.
The Headset Indicator Light Will Flash GREEN On and Off While Registering.
When the Headset Registers, the Indicator Light Will Be Solid GREEN, the Headset Voice Will Say, "Lane One", and You Will See Headset XXXXXXX Has Been Registered!.
Press MODE to Exit Registration.
The Next Registration Item Is Option #2, Remove Headsets.
Remove Headsets Will Allow You to Unregister Headsets (Scroll Up/Down to See More Headsets).
This Only Needs to Be Performed If the Number of Registered Headsets Exceeds 20 Headsets.
Select the Headset and Press ENTER to Remove Registration.
The Last Registration Item is Option #3, List All Headsets.
List All Headsets Shows All Registered Headsets (Scroll Up/Down to See More Headsets).
Press MODE to Exit.
If This Continues to Be Problematic, Please Call or Email Customusic For Servicing.
Call Customusic Email CustomusicPreventative Maintenance |
 |
We proudly offer the Preventative Maintenance program as a branch of our superior customer service.
This program provides an efficient, on-site method for keeping your store's communication equipment working properly with primary care for your intercom headsets.
Extend the life of your equipment!
See what we can do for you!
Preventative MaintenanceHeadset Repairs |
|
Preventative MaintenanceHeadset Repairs |
|
Preventative Maintenance |
|
Call or Email Customusic For More Information!
Call Customusic Email Customusic
