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Customusic

G5 Mobile Support

DAYLIGHT SAVINGS TIME CHANGE INSTRUCTIONS

Select Which Equipment You Need to Change.

Customusic

G5 Mobile Support

DAYLIGHT SAVINGS TIME CHANGE INSTRUCTIONS

For Dual Lane Stores, Time/Date Adjustments Are Only Made on Lane 1/Tandem Primary Base Stations.

NOTE: Base Stations Do Not Recognize Daylight Savings Time. DST Adjustments Need to Be Performed Manually.

Press MODE.

Enter Your Passcode.

Press MODE Four Times to Get to the System Menu.

Customusic

G5 Mobile Support

DAYLIGHT SAVINGS TIME CHANGE INSTRUCTIONS

Select Option #6, Set Time & Date.

Press ENTER.

Customusic

G5 Mobile Support

DAYLIGHT SAVINGS TIME CHANGE INSTRUCTIONS

Move the Cursor Left or Right to Select Hour/Minute/Second.

Press ENTER to Edit the Variable (Cursor Changes to Arrows).

Press UP or DOWN to Change the Variable.

Press ENTER to Save the Variable (Cursor Changes Back to Carats).

Press MODE to Exit.

Customusic

G5 Mobile Support

TROUBLESHOOT

Where Is The Problem?

Customusic

G5 Mobile Support

TROUBLESHOOT AUDIO

Which Problem is Occurring?

Customusic

G5 Mobile Support

TROUBLESHOOT INBOUND AUDIO

Which Lane is Problematic?

Customusic

G5 Mobile Support

SINGLE LANE :: NO INBOUND AUDIO

Try Using A Different Headset to Hear the Customer.

If That Headset Works, the Former Headset Needs Repair.

If Both Headsets Don't Work, Try Rebooting the Base Station.

First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.

Customusic

G5 Mobile Support

SINGLE LANE :: NO INBOUND AUDIO

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

SINGLE LANE :: NO INBOUND AUDIO

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

If the Headset is Working, You Will Hear the Headset Voice Say, "Lane One", Followed By Any Inbound Audio.

Does the Headset Now Have Inbound Audio?

Customusic

G5 Mobile Support

LANE 1 :: NO INBOUND AUDIO

You Should Try Listening to Lane 2 Inbound Audio.

Press the T2 Button, Then the Page Button.

If You Hear Lane 2 Audio, We Can Verify Lane 1 Audio Isn't Working.

Customusic

G5 Mobile Support

LANE 1 :: NO INBOUND AUDIO

If You Don't Hear Lane 2 Audio, Try Using A Different Headset.

If That Headset Works, the Former Headset Needs Repair.

If Both Headsets Don't Work, Try Rebooting the Lane 1 Base Station.

First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.

Customusic

G5 Mobile Support

LANE 1 :: NO INBOUND AUDIO

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

LANE 1 :: NO INBOUND AUDIO

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

If the Headset is Working, You Will Hear the Headset Voice Say, "Lane One", Followed By Any Inbound Audio.

Does the Headset Now Have Inbound Audio?

Customusic

G5 Mobile Support

LANE 2 :: NO INBOUND AUDIO

You Should Try Listening to Lane 1 Inbound Audio.

Press the T1 Button, Then the Page Button.

If You Hear Lane 1 Audio, We Can Verify Lane 2 Audio Isn't Working.

Customusic

G5 Mobile Support

LANE 2 :: NO INBOUND AUDIO

If You Don't Hear Lane 1 Audio, Try Using A Different Headset.

If That Headset Works, the Former Headset Needs Repair.

If Both Headsets Don't Work, Try Rebooting Both Base Stations.

First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.

Customusic

G5 Mobile Support

LANE 2 :: NO INBOUND AUDIO

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable From Both Base Stations, Wait 10-15 Seconds, Then Plug the Lane 1 Power Back In, Followed By Lane 2.

Customusic

G5 Mobile Support

LANE 2 :: NO INBOUND AUDIO

Once the Base Stations Finish Initializing, the Headsets Will, One-By-One, Register With the System.

If the Headset is Working, You Will Hear the Headset Voice Say, "Lane One", Followed By Any Inbound Audio.

Customusic

G5 Mobile Support

LANE 2 :: NO INBOUND AUDIO

The Headset Should Reconnect with Lane 1 Automatically.

If Not, Switch the Headset Back to Lane 1 (Green) By Pressing the T1 Button, Then Press the Page Button.

Does the Headset Now Have Inbound Audio?

Customusic

G5 Mobile Support

PRIMARY :: NO INBOUND AUDIO

You Should Try Listening to Secondary Inbound Audio.

Press the T2 Button, Then the Page Button.

If You Hear Secondary Audio, We Can Verify Primary Audio Isn't Working.

Customusic

G5 Mobile Support

PRIMARY :: NO INBOUND AUDIO

If You Don't Hear Primary Audio, Try Using A Different Headset.

If That Headset Works, the Former Headset Needs Repair.

If Both Headsets Don't Work, Try Rebooting the Primary Base Station.

First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.

Customusic

G5 Mobile Support

PRIMARY :: NO INBOUND AUDIO

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

PRIMARY :: NO INBOUND AUDIO

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

If the Headset is Working, You Will Hear the Headset Voice Say, "Lane One", Followed By Any Inbound Audio.

Does the Headset Now Have Inbound Audio?

Customusic

G5 Mobile Support

SECONDARY :: NO INBOUND AUDIO

You Should Try Listening to Primary Inbound Audio.

Press the T1 Button, Then the Page Button.

If You Hear Primary Audio, We Can Verify Secondary Audio Isn't Working.

Customusic

G5 Mobile Support

SECONDARY :: NO INBOUND AUDIO

If You Don't Hear Lane 1 Audio, Try Using A Different Headset.

If That Headset Works, the Former Headset Needs Repair.

If Both Headsets Don't Work, Try Rebooting Both Base Stations.

First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.

Customusic

G5 Mobile Support

SECONDARY :: NO INBOUND AUDIO

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable From Both Base Stations, Wait 10-15 Seconds, Then Plug the Primary Power Back In, Followed By Secondary.

Customusic

G5 Mobile Support

SECONDARY :: NO INBOUND AUDIO

Once the Base Stations Finish Initializing, the Headsets Will, One-By-One, Register With the System.

If the Headset is Working, You Will Hear the Headset Voice Say, "Lane One", Followed By Any Inbound Audio.

Customusic

G5 Mobile Support

SECONDARY :: NO INBOUND AUDIO

The Headset Should Reconnect with Primary Automatically.

If Not, Switch the Headset Back to Primary (Green) By Pressing the T1 Button, Then Press the Page Button.

Does the Headset Now Have Inbound Audio?

Customusic

G5 Mobile Support

TROUBLESHOOT OUTBOUND AUDIO

Which Lane is Problematic?

Customusic

G5 Mobile Support

SINGLE LANE :: NO OUTBOUND AUDIO

Press MODE.

Enter Your Passcode.

Press MODE.

Are You Able to Log Into Your Base Station?

Customusic

G5 Mobile Support

SINGLE LANE :: NO OUTBOUND AUDIO

Try Using A Different Headset to Speak to the Customer.

If That Headset Works, the Former Headset Needs Repair.

If Both Headsets Don't Work, Try Rebooting the Base Station.

First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.

Customusic

G5 Mobile Support

SINGLE LANE :: NO OUTBOUND AUDIO

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

SINGLE LANE :: NO OUTBOUND AUDIO

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

If the Headset is Working, You Will Be Able to Speak to the Customer.

Have Another Employee Go to the Speaker Post to Verify.

Does the Headset Now Have Outbound Audio?

Customusic

G5 Mobile Support

LANE 1 :: NO OUTBOUND AUDIO

Press MODE.

Enter Your Passcode.

Press MODE.

Are You Able to Log Into Your Base Station?

Customusic

G5 Mobile Support

LANE 1 :: NO OUTBOUND AUDIO

You Should Try Speaking to the Lane 2 Speaker Post.

Press the T2 Button, Then the Page Button.

If You Can Speak to Lane 2, We Can Verify Lane 1 Audio Isn't Working.

Customusic

G5 Mobile Support

LANE 1 :: NO OUTBOUND AUDIO

If You Can't Speak to Lane 2, Try Using A Different Headset.

If That Headset Works, the Former Headset Needs Repair.

If Both Headsets Don't Work, Try Rebooting the Lane 1 Base Station.

First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.

Customusic

G5 Mobile Support

LANE 1 :: NO OUTBOUND AUDIO

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

LANE 1 :: NO OUTBOUND AUDIO

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

If the Headset is Working, You Will Be Able to Speak to the Customer.

Have Another Employee Go to the Speaker Post to Verify.

Does the Headset Now Have Outbound Audio?

Customusic

G5 Mobile Support

LANE 2 :: NO OUTBOUND AUDIO

Press MODE.

Enter Your Passcode.

Press MODE.

Are You Able to Log Into Your Base Station?

Customusic

G5 Mobile Support

LANE 2 :: NO OUTBOUND AUDIO

You Should Try Speaking to the Lane 1 Speaker Post.

Press the T1 Button, Then the Page Button.

If You Can Speak to Lane 1, We Can Verify Lane 2 Audio Isn't Working.

Customusic

G5 Mobile Support

LANE 2 :: NO OUTBOUND AUDIO

If You Can't Speak to Lane 1, Try Using A Different Headset.

If That Headset Works, the Former Headset Needs Repair.

If Both Headsets Don't Work, Try Rebooting Both Base Stations.

First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.

Customusic

G5 Mobile Support

LANE 2 :: NO OUTBOUND AUDIO

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

LANE 2 :: NO OUTBOUND AUDIO

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Customusic

G5 Mobile Support

LANE 2 :: NO OUTBOUND AUDIO

The Headset Should Reconnect with Lane 1 (Green) Automatically.

Switch the Headset Back to Lane 2 (Orange) By Pressing the T1 Button, Then Press the Page Button.

Does the Headset Now Speak to the Lane 2 Speaker Post?

Customusic

G5 Mobile Support

PRIMARY :: NO OUTBOUND AUDIO

Press MODE.

Enter Your Passcode.

Press MODE.

Are You Able to Log Into Your Base Station?

Customusic

G5 Mobile Support

PRIMARY :: NO OUTBOUND AUDIO

You Should Try Speaking to the Secondary Speaker Post.

Press the T2 Button, Then the Page Button.

If You Can Speak to Secondary, We Can Verify Primary Audio Isn't Working.

Customusic

G5 Mobile Support

PRIMARY :: NO OUTBOUND AUDIO

If You Can't Speak to Secondary, Try Using A Different Headset.

If That Headset Works, the Former Headset Needs Repair.

If Both Headsets Don't Work, Try Rebooting the Primary Base Station.

First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.

Customusic

G5 Mobile Support

PRIMARY :: NO OUTBOUND AUDIO

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

PRIMARY :: NO OUTBOUND AUDIO

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

If the Headset is Working, You Will Be Able to Speak to the Customer.

Have Another Employee Go to the Speaker Post to Verify.

Does the Headset Now Have Outbound Audio?

Customusic

G5 Mobile Support

SECONDARY :: NO OUTBOUND AUDIO

Press MODE.

Enter Your Passcode.

Press MODE.

Are You Able to Log Into Your Base Station?

Customusic

G5 Mobile Support

SECONDARY :: NO OUTBOUND AUDIO

You Should Try Speaking to the Primary Speaker Post.

Press the T1 Button, Then the Page Button.

If You Can Speak to Primary, We Can Verify Secondary Audio Isn't Working.

Customusic

G5 Mobile Support

SECONDARY :: NO OUTBOUND AUDIO

If You Can't Speak to Primary, Try Using A Different Headset.

If That Headset Works, the Former Headset Needs Repair.

If Both Headsets Don't Work, Try Rebooting Both Base Stations.

First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.

Customusic

G5 Mobile Support

SECONDARY :: NO OUTBOUND AUDIO

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

SECONDARY :: NO OUTBOUND AUDIO

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Customusic

G5 Mobile Support

SECONDARY :: NO OUTBOUND AUDIO

The Headset Should Reconnect with Primary (Green) Automatically.

Switch the Headset Back to Secondary (Orange) By Pressing the T1 Button, Then Press the Page Button.

Does the Headset Now Speak to the Secondary Speaker Post?

Customusic

G5 Mobile Support

TROUBLESHOOT STATIC

Which Lane is Problematic?

Customusic

G5 Mobile Support

SINGLE LANE :: STATIC

Try Using A Different Headset to See If Static Exists in the System.

If Just That Headset Has Static, It Probably Needs Repair.

If Both Headsets Have Static, Try Rebooting the Base Station.

First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.

Customusic

G5 Mobile Support

SINGLE LANE :: STATIC

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

SINGLE LANE :: STATIC

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Now, Try the Headset Again.

If Static Remains Determine If It Occurs While the System is Idle (No Orders Being Taken) or If It Occurs During an Order.

Has the Static Stopped?

Customusic

G5 Mobile Support

LANE 1 :: STATIC

Try Using A Different Headset to See If Static Exists in the System.

If Just That Headset Has Static, It Probably Needs Repair.

If Both Headsets Have Static, Try Switching to Lane 2 to See If Static Occurs There.

Press the T2 Button, Then Press the Page Button.

Customusic

G5 Mobile Support

LANE 1 :: STATIC

If Static Occurs on Lane 2, Try Rebooting the Both Base Stations.

First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.

Customusic

G5 Mobile Support

LANE 1 :: STATIC

With the Covers Removed, Find the Black Power Cables Along the Left Edge of the Base Stations.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cables, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

LANE 1 :: STATIC

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Now, Try the Headset Again.

If Static Remains Determine If It Occurs While the System is Idle (No Orders Being Taken) or If It Occurs During an Order.

Has the Static Stopped?

Customusic

G5 Mobile Support

LANE 2 :: STATIC

Try Using A Different Headset to See If Static Exists in the System.

If Just That Headset Has Static, It Probably Needs Repair.

If Both Headsets Have Static, Try Switching to Lane 1 to See If Static Occurs There.

Press the T2 Button, Then Press the Page Button.

Customusic

G5 Mobile Support

LANE 2 :: STATIC

If Static Occurs on Lane 1, Try Rebooting the Base Station.

First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.

Customusic

G5 Mobile Support

LANE 2 :: STATIC

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

LANE 2 :: STATIC

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Customusic

G5 Mobile Support

LANE 2 :: STATIC

The Headset Should Reconnect with Lane 1 (Green) Automatically.

Switch the Headset Back to Lane 2 (Orange) By Pressing the T1 Button, Then Press the Page Button.

If Static Remains Determine If It Occurs While the System is Idle (No Orders Being Taken) or If It Occurs During an Order.

Has the Static Stopped?

Customusic

G5 Mobile Support

PRIMARY :: STATIC

Try Using A Different Headset to See If Static Exists in the System.

If Just That Headset Has Static, It Probably Needs Repair.

If Both Headsets Have Static, Try Switching to Secondary to See If Static Occurs There.

Press the T2 Button, Then Press the Page Button.

Customusic

G5 Mobile Support

PRIMARY :: STATIC

If Static Occurs on Secondary, Try Rebooting the Both Base Stations.

First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.

Customusic

G5 Mobile Support

PRIMARY :: STATIC

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

PRIMARY :: STATIC

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Now, Try the Headset Again.

If Static Remains Determine If It Occurs While the System is Idle (No Orders Being Taken) or If It Occurs During an Order.

Has the Static Stopped?

Customusic

G5 Mobile Support

SECONARY :: STATIC

Try Using A Different Headset to See If Static Exists in the System.

If Just That Headset Has Static, It Probably Needs Repair.

If Both Headsets Have Static, Try Switching to Primary to See If Static Occurs There.

Press the T2 Button, Then Press the Page Button.

Customusic

G5 Mobile Support

SECONDARY :: STATIC

If Static Occurs on Primary Try Rebooting the Base Station.

First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.

Customusic

G5 Mobile Support

SECONDARY :: STATIC

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

SECONDARY :: STATIC

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Customusic

G5 Mobile Support

SECONDARY :: STATIC

The Headset Should Reconnect with Primary (Green) Automatically.

Switch the Headset Back to Secondary (Orange) By Pressing the T1 Button, Then Press the Page Button.

If Static Remains Determine If It Occurs While the System is Idle (No Orders Being Taken) or If It Occurs During an Order.

Has the Static Stopped?

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

Which Lane is Problematic?

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

On the Base Station's Main Menu, What Does the Greeter Status Say?

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

On the Lane 1 Base Station's Main Menu, What Does the Greeter Status Say?

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

On the Lane 2 Base Station's Main Menu, What Does the Greeter Status Say?

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

On the Primary Base Station's Main Menu, What Does the Greeter Status Say?

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

On the Secondary Base Station's Main Menu, What Does the Greeter Status Say?

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

In Standby, the Greeter is Activated, and Messages are Programmed to Play During the Current Daypart, but No Vehicles Are At the Order Point.

Press MODE.

Enter Your Passcode to Log Into the Base Station.

Press MODE Three Times.

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

In Standby, the Greeter is Activated, and Messages are Programmed to Play During the Current Daypart, but No Vehicles Are At the Order Point.

Press MODE.

Enter Your Passcode to Log Into the Base Station.

Press MODE Three Times.

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

An Offline Greeter Means the Greeter is Installed but Not Programmed to Play Messages During the Current Daypart.

Press MODE.

Enter Your Passcode to Log Into the Base Station.

Press MODE Three Times.

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

An Offline Greeter Means the Greeter is Installed but Not Programmed to Play Messages During the Current Daypart.

Press MODE.

Enter Your Passcode to Log Into the Base Station.

Press MODE Three Times.

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

Greeter Not Installed Means You Don't Currently Have a Greeter, or Your Greeter is Malfunctioning.

Please Call or Email Customusic for Servicing.

Call Customusic Email Customusic

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

Select Message Activation.

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

Select Message Activation.

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

Make Sure the Current Daypart Message Number is Selected In the Activation Menu.

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

Make Sure the Current Daypart Message Number is Selected In the Activation Menu.

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

Make Sure the Current Day is Selected In the Activation Menu.

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

Make Sure the Current Day is Selected In the Activation Menu.

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

Make Sure the Current Specific Daypart Says YES.

Now Press MODE Three Times to Return to the Main Menu.

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

Make Sure the Current Specific Daypart Says YES.

Now Press MODE Three Times to Return to the Main Menu.

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

The Base Station's Main Menu Should Now Show the Greeter in Standby.

When a Vehicle Drives to the Order Point, This Line Should Show What Greeter Message is Playing.

Did This Fix the Problem?

Customusic

G5 Mobile Support

Great!

If This Continues to Be Problematic, Please Call or Email Customusic for Servicing.

Call Customusic Email Customusic

Customusic

G5 Mobile Support

GREETER TROUBLESHOOT

The Base Station's Main Menu Should Now Show the Greeter in Standby.

When a Vehicle Drives to the Order Point, This Line Should Show What Greeter Message is Playing.

Did This Fix the Problem?

Customusic

G5 Mobile Support

TROUBLESHOOT DETECTION

Which Lane is Problematic?

Customusic

G5 Mobile Support

SINGLE LANE :: VEHICLE DETECTION

What Problem is Occurring?

Customusic

G5 Mobile Support

SINGLE LANE :: VEHICLE DETECTION

The Detector More Than Likely Needs to Be Reset.

On the Left Side of the Base Station is a Reset Button.

When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.

Customusic

G5 Mobile Support

SINGLE LANE :: VEHICLE DETECTION

Next Time a Vehicle Pulls Up, See If Detection Occurs.

If There Is Still No Detection, Try Rebooting the Base Station.

First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.

Customusic

G5 Mobile Support

SINGLE LANE :: VEHICLE DETECTION

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

SINGLE LANE :: VEHICLE DETECTION

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Does the Detection Work Now?

Customusic

G5 Mobile Support

SINGLE LANE :: VEHICLE DETECTION

The Detector More Than Likely Needs to Be Reset.

On the Left Side of the Base Station is a Reset Button.

When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.

Customusic

G5 Mobile Support

SINGLE LANE :: VEHICLE DETECTION

The False Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.

If There Is Still False Detection, Try Rebooting the Base Station.

First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.

Customusic

G5 Mobile Support

SINGLE LANE :: VEHICLE DETECTION

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

SINGLE LANE :: VEHICLE DETECTION

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Does the False Detection Stop Now?

Customusic

G5 Mobile Support

SINGLE LANE :: VEHICLE DETECTION

The Detector More Than Likely Needs to Be Reset.

On the Left Side of the Base Station is a Reset Button.

When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.

Customusic

G5 Mobile Support

SINGLE LANE :: VEHICLE DETECTION

The Locked Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.

If Detection is Still Locked, Try Rebooting the Base Station.

First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.

Customusic

G5 Mobile Support

SINGLE LANE :: VEHICLE DETECTION

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

SINGLE LANE :: VEHICLE DETECTION

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Does the Locked Detection Stop Now?

Customusic

G5 Mobile Support

LANE 1 :: VEHICLE DETECTION

What Problem is Occurring?

Customusic

G5 Mobile Support

LANE 1 :: VEHICLE DETECTION

The Detector More Than Likely Needs to Be Reset.

On the Left Side of the Base Station is a Reset Button.

When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.

Customusic

G5 Mobile Support

LANE 1 :: VEHICLE DETECTION

Next Time a Vehicle Pulls Up, See If Detection Occurs.

If There Is Still No Detection, Try Rebooting Both Base Stations.

First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.

Customusic

G5 Mobile Support

LANE 1 :: VEHICLE DETECTION

With the Covers Removed, Find the Black Power Cables Along the Left Edge of the Base Stations.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cables, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

LANE 1 :: VEHICLE DETECTION

Once the Base Stations Finish Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Does the Lane 1 Detection Work Now?

Customusic

G5 Mobile Support

LANE 1 :: VEHICLE DETECTION

The Detector More Than Likely Needs to Be Reset.

On the Left Side of the Base Station is a Reset Button.

When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.

Customusic

G5 Mobile Support

LANE 1 :: VEHICLE DETECTION

The False Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.

If There Is Still False Detection, Try Rebooting Both Base Stations.

First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.

Customusic

G5 Mobile Support

LANE 1 :: VEHICLE DETECTION

With the Covers Removed, Find the Black Power Cables Along the Left Edge of the Base Stations.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cables, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

LANE 1 :: VEHICLE DETECTION

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Does the Lane 1 False Detection Stop Now?

Customusic

G5 Mobile Support

LANE 1 :: VEHICLE DETECTION

The Detector More Than Likely Needs to Be Reset.

On the Left Side of the Base Station is a Reset Button.

When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.

Customusic

G5 Mobile Support

LANE 1 :: VEHICLE DETECTION

The Locked Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.

If Detection is Still Locked, Try Rebooting Both Base Stations.

First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.

Customusic

G5 Mobile Support

LANE 1 :: VEHICLE DETECTION

With the Covers Removed, Find the Black Power Cables Along the Left Edge of the Base Stations.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cables, Wait 10-15 Seconds, Then Plug the Lane 1 Power Back In, Followed By the Lane 2 Power.

Customusic

G5 Mobile Support

LANE 1 :: VEHICLE DETECTION

Once the Base Stations Finish Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Does the Lane 1 Locked Detection Stop Now?

Customusic

G5 Mobile Support

LANE 2 :: VEHICLE DETECTION

What Problem is Occurring?

Customusic

G5 Mobile Support

LANE 2 :: VEHICLE DETECTION

The Detector More Than Likely Needs to Be Reset.

On the Left Side of the Base Station is a Reset Button.

When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.

Customusic

G5 Mobile Support

LANE 2 :: VEHICLE DETECTION

Next Time a Vehicle Pulls Up, See If Detection Occurs.

If There Is Still No Detection, Try Rebooting the Base Station.

First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.

Customusic

G5 Mobile Support

LANE 2 :: VEHICLE DETECTION

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

LANE 2 :: VEHICLE DETECTION

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Switch Back to Lane 2 By Pressing the T2 Button, Then the Page Button.

Does the Lane 2 Detection Work Now?

Customusic

G5 Mobile Support

LANE 2 :: VEHICLE DETECTION

The Detector More Than Likely Needs to Be Reset.

On the Left Side of the Base Station is a Reset Button.

When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.

Customusic

G5 Mobile Support

LANE 2 :: VEHICLE DETECTION

The False Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.

If There Is Still False Detection, Try Rebooting the Base Station.

First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.

Customusic

G5 Mobile Support

LANE 2 :: VEHICLE DETECTION

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

LANE 2 :: VEHICLE DETECTION

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Switch Back to Lane 2 By Pressing the T2 Button, Then the Page Button.

Does the Lane 2 False Detection Stop Now?

Customusic

G5 Mobile Support

LANE 2 :: VEHICLE DETECTION

The Detector More Than Likely Needs to Be Reset.

On the Left Side of the Base Station is a Reset Button.

When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.

Customusic

G5 Mobile Support

LANE 2 :: VEHICLE DETECTION

The Locked Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.

If Detection is Still Locked, Try Rebooting the Base Station.

First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.

Customusic

G5 Mobile Support

LANE 2 :: VEHICLE DETECTION

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

LANE 2 :: VEHICLE DETECTION

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Switch Back to Lane 2 By Pressing the T2 Button, Then the Page Button.

Does the Lane 2 Locked Detection Stop Now?

Customusic

G5 Mobile Support

PRIMARY :: VEHICLE DETECTION

What Problem is Occurring?

Customusic

G5 Mobile Support

PRIMARY :: VEHICLE DETECTION

The Detector More Than Likely Needs to Be Reset.

On the Left Side of the Base Station is a Reset Button.

When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.

Customusic

G5 Mobile Support

PRIMARY :: VEHICLE DETECTION

Next Time a Vehicle Pulls Up, See If Detection Occurs.

If There Is Still No Detection, Try Rebooting Both Base Stations.

First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.

Customusic

G5 Mobile Support

PRIMARY :: VEHICLE DETECTION

With the Covers Removed, Find the Black Power Cables Along the Left Edge of the Base Stations.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cables, Wait 10-15 Seconds, Then Plug the Primary Power Back In, Followed By the Secondary Power.

Customusic

G5 Mobile Support

PRIMARY :: VEHICLE DETECTION

Once the Base Stations Finish Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Does the Primary Detection Work Now?

Customusic

G5 Mobile Support

PRIMARY :: VEHICLE DETECTION

The Detector More Than Likely Needs to Be Reset.

On the Left Side of the Base Station is a Reset Button.

When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.

Customusic

G5 Mobile Support

PRIMARY :: VEHICLE DETECTION

The False Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.

If There Is Still False Detection, Try Rebooting Both Base Stations.

First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.

Customusic

G5 Mobile Support

PRIMARY :: VEHICLE DETECTION

With the Covers Removed, Find the Black Power Cables Along the Left Edge of the Base Stations.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cables, Wait 10-15 Seconds, Then Plug the Primary Power Back In, Followed By the Secondary Power.

Customusic

G5 Mobile Support

PRIMARY :: VEHICLE DETECTION

Once the Base Stations Finish Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Does the Primary False Detection Stop Now?

Customusic

G5 Mobile Support

PRIMARY :: VEHICLE DETECTION

The Detector More Than Likely Needs to Be Reset.

On the Left Side of the Base Station is a Reset Button.

When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.

Customusic

G5 Mobile Support

PRIMARY :: VEHICLE DETECTION

The Locked Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.

If Detection is Still Locked, Try Rebooting Both Base Stations.

First, Unscrew the Thumb Screws on the Bottom of the Base Stations and Remove the Covers.

Customusic

G5 Mobile Support

PRIMARY :: VEHICLE DETECTION

With the Covers Removed, Find the Black Power Cables Along the Left Edge of the Base Stations.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cables, Wait 10-15 Seconds, Then Plug the Primary Power Back In, Followed By the Secondary Power.

Customusic

G5 Mobile Support

PRIMARY :: VEHICLE DETECTION

Once the Base Stations Finish Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Does the Lane 1 Locked Detection Stop Now?

Customusic

G5 Mobile Support

SECONDARY :: VEHICLE DETECTION

What Problem is Occurring?

Customusic

G5 Mobile Support

SECONDARY :: VEHICLE DETECTION

The Detector More Than Likely Needs to Be Reset.

On the Left Side of the Base Station is a Reset Button.

When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.

Customusic

G5 Mobile Support

SECONDARY :: VEHICLE DETECTION

Next Time a Vehicle Pulls Up, See If Detection Occurs.

If There Is Still No Detection, Try Rebooting the Base Station.

First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.

Customusic

G5 Mobile Support

SECONDARY :: VEHICLE DETECTION

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

SECONDARY :: VEHICLE DETECTION

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Switch Back to Secondary By Pressing the T2 Button, Then the Page Button.

Does the Secondary Detection Work Now?

Customusic

G5 Mobile Support

SECONDARY :: VEHICLE DETECTION

The Detector More Than Likely Needs to Be Reset.

On the Left Side of the Base Station is a Reset Button.

When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.

Customusic

G5 Mobile Support

SECONDARY :: VEHICLE DETECTION

The False Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.

If There Is Still False Detection, Try Rebooting the Base Station.

First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.

Customusic

G5 Mobile Support

SECONDARY :: VEHICLE DETECTION

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

SECONDARY :: VEHICLE DETECTION

Once the Base Station Finishes Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Switch Back to Secondary By Pressing the T2 Button, Then the Page Button.

Does the Secondary False Detection Stop Now?

Customusic

G5 Mobile Support

SECONDARY :: VEHICLE DETECTION

The Detector More Than Likely Needs to Be Reset.

On the Left Side of the Base Station is a Reset Button.

When NO Cars Are At the Speaker Post,
Hold the Reset Button For Three Seconds, Then Release the Button.

Customusic

G5 Mobile Support

SECONDARY :: VEHICLE DETECTION

The Locked Detection Should Stop, And Detection Should Occur the Next Time a Vehicle Pulls Up.

If Detection is Still Locked, Try Rebooting the Base Station.

First, Unscrew the Thumb Screws on the Bottom of the Base Station and Remove the Cover.

Customusic

G5 Mobile Support

SECONDARY :: VEHICLE DETECTION

With the Cover Removed, Find the Black Power Cable Along the Left Edge of the Base Station.

NOTE: Removing Power Will Disable Your Drive-Thru Intercom.

Unplug the Power Cable, Wait 10-15 Seconds, Then Plug the Power Back In.

Customusic

G5 Mobile Support

SECONDARY :: VEHICLE DETECTION

Once the Base Station Finish

es Initializing, the Headsets Will, One-By-One, Register With the System.

The Headset Registers With the System Saying, "Lane One".

Switch Back to Secondary By Pressing the T2 Button, Then the Page Button.

Does the Secondary Locked Detection Stop Now?

Customusic

G5 Mobile Settings

CHANGE SETTINGS

Which Setting Would You Like to Change?

Customusic

G5 Mobile Support

CHANGE SETTINGS

Which Volume Do You Want to Change?

Customusic

G5 Mobile Support

INBOUND VOLUME

Which Lane Inbound Volume Would You Like to Change?

Customusic

G5 Mobile Support

INBOUND VOLUME

Press MODE.

Enter Your Passcode.

Press MODE Four Times to Get to the System Menu.

Customusic

G5 Mobile Support

INBOUND VOLUME

System Menu Option #1 is Drivethru Volume.

Press ENTER.

Customusic

G5 Mobile Support

INBOUND VOLUME

Press ENTER to Edit the Variable (Cursor Changes to Arrows).

Press UP or DOWN to Change the Variable.

Press ENTER to Save the Variable (Cursor Changes Back to Carats).

Press MODE to Exit.

Customusic

G5 Mobile Support

INBOUND VOLUME

Put a Registered Headset to Verify a Proper Alert Volume.

PLEASE NOTE: If Volumes Need to Be Adjusted More Than 2 or 3 Units, Please Call or Email Customusic:

Call Customusic Email Customusic

Customusic

G5 Mobile Support

OUTBOUND VOLUME

Press MODE.

Enter Your Passcode.

Press MODE Four Times to Get to the System Menu.

Customusic

G5 Mobile Support

OUTBOUND VOLUME

Which Lane Inbound Volume Would You Like to Change?

Customusic

G5 Mobile Support

OUTBOUND VOLUME

Press MODE.

Enter Your Passcode.

Press MODE Four Times to Get to the System Menu.

Customusic

G5 Mobile Support

OUTBOUND VOLUME

System Menu Option #1 is Drivethru Volume.

Press ENTER.

Customusic

G5 Mobile Support

OUTBOUND VOLUME

Scroll Down to Outbound Talk Volume.

Press ENTER to Edit the Variable (Cursor Changes to Arrows).

Press UP or DOWN to Change the Variable.

Press ENTER to Save the Variable (Cursor Changes Back to Carats).

Press MODE to Exit.

Customusic

G5 Mobile Support

OUTBOUND VOLUME

We Recommend an Employee Go to the Speaker Post to Verify a Proper Outbound Volume.

PLEASE NOTE: If Volumes Need to Be Adjusted More Than 2 or 3 Units, Please Call or Email Customusic:

Call Customusic Email Customusic

Customusic

G5 Mobile Support

OUTBOUND VOLUME

Press MODE.

Enter Your Passcode.

Press MODE Four Times to Get to the System Menu.

Customusic

G5 Mobile Support

VEHICLE ALERT VOLUME

Which Lane Alert Volume Would You Like to Change?

Customusic

G5 Mobile Support

VEHICLE ALERT VOLUME

Press MODE.

Enter Your Passcode.

Press MODE Four Times to Get to the System Menu.

Customusic

G5 Mobile Support

VEHICLE ALERT VOLUME

System Menu Option #1 is Drivethru Volume.

Press ENTER.

Customusic

G5 Mobile Support

VEHICLE ALERT VOLUME

Scroll Down to Vehicle Alert Volume.

Press ENTER to Edit the Variable (Cursor Changes to Arrows).

Press UP or DOWN to Change the Variable.

Press ENTER to Save the Variable (Cursor Changes Back to Carats).

Press MODE to Exit.

Customusic

G5 Mobile Support

VEHICLE ALERT VOLUME

Put a Registered Headset to Verify a Proper Alert Volume.

PLEASE NOTE: If Volumes Need to Be Adjusted More Than 2 or 3 Units, Please Call or Email Customusic:

Call Customusic Email Customusic

Customusic

G5 Mobile Support

VEHICLE ALERT VOLUME

Press MODE.

Enter Your Passcode.

Press MODE Four Times to Get to the System Menu.

Customusic

G5 Mobile Support

GREETER VOLUME

Which Lane Greeter Volume Would You Like to Change?

Customusic

G5 Mobile Support

GREETER VOLUME

Press MODE.

Enter Your Passcode.

Press MODE Four Times to Get to the System Menu.

Customusic

G5 Mobile Support

GREETER VOLUME

System Menu Option #1 is Drivethru Volume.

Press ENTER.

Customusic

G5 Mobile Support

GREETER VOLUME

Scroll Down to Outbound Greeter Message Volume.

Press ENTER to Edit the Variable (Cursor Changes to Arrows).

Press UP or DOWN to Change the Variable.

Press ENTER to Save the Variable (Cursor Changes Back to Carats).

Press MODE to Exit.

Customusic

G5 Mobile Support

GREETER VOLUME

We Recommend an Employee Go to the Speaker Post to Verify a Proper Greeter Message Volume.

PLEASE NOTE: If Volumes Need to Be Adjusted More Than 2 or 3 Units, Please Call or Email Customusic:

Call Customusic Email Customusic

Customusic

G5 Mobile Support

GREETER VOLUME

Press MODE.

Enter Your Passcode.

Press MODE Four Times to Get to the System Menu.

Customusic

G5 Mobile Support

MONITOR SPEAKER VOLUME

Monitor Volume Adjustments Are Only Made on Lane 1/Tandem Primary Base Stations for Dual Lanes.

Press MODE.

Enter Your Passcode.

Press MODE Four Times to Get to the System Menu.

Customusic

G5 Mobile Support

MONITOR SPEAKER VOLUME

PLEASE NOTE: Significant Volume Adjustments Could Be Symptoms of Failing Equipment.

System Menu Option #2 is Monitor Volume.

Press ENTER.

Customusic

G5 Mobile Support

CHANGE SETTINGS

The Monitor Volume Settings Page Allows You to Enable or Disable Audio Feeds to Your Monitor Speaker.

Inbound Listen Allows You to Hear the Customer.

Outbound Talk Allows You to Hear the Order Taker Speak to the Customer.

Vehicle Present Allows You to Hear When a Vehicle is at the Order Point.

Customusic

G5 Mobile Support

CHANGE SETTINGS

Select Volume or Enable and Push ENTER to Edit the Variable (Cursor Changes to Arrows).

Press UP or DOWN to Change the Variable.

Press ENTER to Save the Variable (Cursor Changes Back to Carats).

Press MODE to Exit.

If Volumes Need to Be Adjusted More Than 2 or 3 Units, Please Call or Email Customusic:

Call Customusic Email Customusic

Customusic

G5 Mobile Support

CHANGE BASE STATION HOURS

Base Station Hours Adjustments Are Only Made on Lane 1/Tandem Primary Base Stations for Dual Lanes.

Press MODE.

Enter Your Passcode.

Press MODE Four Times to Get to the System Menu.

Customusic

G5 Mobile Support

CHANGE BASE STATION HOURS

Scroll Down to Option #10, Site Scheduling.

Press ENTER.

Customusic

G5 Mobile Support

CHANGE BASE STATION HOURS

Select Option #1, Regular Site Schedule.

Press ENTER.

Customusic

G5 Mobile Support

CHANGE BASE STATION HOURS

Each Day is Listed Separately. Scroll Down For More Days.

Opening Hours Are On the Left; Closing Hours Are On the Right.

Press ENTER to Edit the Hour or Minute (Changes to Arrows).

Press UP or DOWN to Change the Variable.

Press ENTER to Save the Variable (Cursor Changes Back to Carats).

Press MODE to Exit.

Customusic

G5 Mobile Support

CHANGE BASE STATION TIME/DATE

Base Station Time/Date Adjustments Are Only Made on Lane 1/Tandem Primary Base Stations for Dual Lanes.

NOTE: Base Stations Do Not Recognize Daylight Savings Time. DST Adjustments Need to Be Performed Manually.

Press MODE.

Enter Your Passcode.

Press MODE Four Times to Get to the System Menu.

Customusic

G5 Mobile Support

CHANGE BASE STATION TIME/DATE

Select Option #6, Set Time & Date.

Press ENTER.

Customusic

G5 Mobile Support

CHANGE BASE STATION TIME/DATE

Move the Cursor Left or Right to Select Hour/Minute/Second.

Press ENTER to Edit the Variable (Cursor Changes to Arrows).

Press UP or DOWN to Change the Variable.

Press ENTER to Save the Variable (Cursor Changes Back to Carats).

Press MODE to Exit.

Customusic

G5 Mobile Support

CHANGE BASE STATION TIME/DATE

Scroll Down to Select the Date.

Press ENTER to Edit the Variable (Cursor Changes to Arrows).

Press UP or DOWN to Change the Variable.

Press ENTER to Save the Variable (Cursor Changes Back to Carats).

Press MODE to Exit.

Customusic

G5 Mobile Support

RECORD GREETER MESSAGES

To Which Lane Do You Want to Record?

Customusic

G5 Mobile Support

RECORD GREETER MESSAGES

Please Be Sure Your Headset Indicator Light is GREEN.

If Your Headset Light is AMBER, Press the T1 Button, Then the Page Button.

Customusic

G5 Mobile Support

RECORD GREETER MESSAGES

Select Option #2, Record Messages.

Press ENTER.

Customusic

G5 Mobile Support

RECORD GREETER MESSAGES

Msg Numbers Are Associated With Dayparts Named On the Bottom of the Screen.

Select the Message By Pressing ENTER to Change the Message Number (Cursor Changes to Arrows).

Scroll UP or DOWN to Edit the Number.

Press ENTER to Select the Number (Cursor Changes Back to Carats).

Customusic

G5 Mobile Support

RECORD GREETER MESSAGES

Scroll to REC.

Press and HOLD the Headset Page Button to Record Into the System.

Press the SERVICE Button to Start and Stop the Recording.

Customusic

G5 Mobile Support

RECORD GREETER MESSAGE

To Playback the Message You Just Recorded, Scroll to PLAY.

Recorded Messages Are Saved Automatically.

To Record More Messages, Repeat the Same Steps.

Customusic

G5 Mobile Support

RECORD GREETER MESSAGES

Please Be Sure Your Headset Indicator Light is AMBER.

If Your Headset Light is GREEN, Press the T2 Button, Then the Page Button.

Customusic

G5 Mobile Support

RECORD GREETER MESSAGES

Select Option #2, Record Messages.

Press ENTER.

Customusic

G5 Mobile Support

RECORD GREETER MESSAGES

Msg Numbers Are Associated With Dayparts Named On the Bottom of the Screen.

Select the Message By Pressing ENTER to Change the Message Number (Cursor Changes to Arrows).

Scroll UP or DOWN to Edit the Number.

Press ENTER to Select the Number (Cursor Changes Back to Carats).

Customusic

G5 Mobile Support

RECORD GREETER MESSAGES

Scroll to REC.

Press and HOLD the Headset Page Button to Record Into the System.

Press the SERVICE Button to Start and Stop the Recording.

Customusic

G5 Mobile Support

RECORD GREETER MESSAGE

To Playback the Message You Just Recorded, Scroll to PLAY.

Recorded Messages Are Saved Automatically.

To Record More Messages, Repeat the Same Steps.

Customusic

G5 Mobile Support

GREETER RECORD MENU

The Msg Number Represents Daypart Messages. Greeter Messages Are Odd-Numbered; Reminder Messages Are Even-Numbered.

Greeter Messages Are 8 Seconds Long; Reminder Messages Are 4 Seconds Long.

Type Tells You Which Message is Associated With the Msg Number.

Customusic

G5 Mobile Support

GREETER RECORD MENU

REC Allows You to Record Your Messages to Whatever Msg Number is Selected.

Press the SERVICE Button to Start and Stop Recording.

PLAY Allows You to Playback the Selected Message.

Press the SERVICE Button to Start and Stop Playback.

Customusic

G5 Mobile Support

GREETER RECORD MENU

Duration Shows You How Many Seconds Are Recorded to the Selected Msg.

"00" Means There is Nothing Recorded; 08 Seconds is the Maximum.

Time Show the Number of Blocks (Seconds) Available to Record to the Selected Msg.

While Recording, the Blocks Abate With Each Passing Second.

Customusic

G5 Mobile Support

GREETER RECORD MENU

Name is the Title of Each Message Associated With the Msg Number.

The Title Changes When You Change the Msg Number.

Service is the Instruction to Start and Stop Message Recording and Playback.

Customusic

G5 Mobile Support

REGISTER HEADSETS

Headset Registration is Only Made on Lane 1/Tandem Primary Base Stations for Dual Lanes.

Press MODE.

Enter Your Passcode.

Press MODE Four Times to Get to the System Menu.

Customusic

G5 Mobile Support

REGISTER HEADSETS

Select Option #4, Registration.

Press ENTER.

Select Option #1, Add New Headsets.

Press ENTER.

Customusic

G5 Mobile Support

REGISTER HEADSETS

Follow the Registration Instructions By Powering On the Headset.

The Headset Indicator Light Will Flash GREEN On and Off While Registering.

Customusic

G5 Mobile Support

REGISTER HEADSETS

When the Headset Registers, the Indicator Light Will Be Solid GREEN, the Headset Voice Will Say, "Lane One", and You Will See Headset XXXXXXX Has Been Registered!.

Press MODE to Exit Registration.

Customusic

G5 Mobile Support

REGISTER HEADSETS

The Next Registration Item Is Option #2, Remove Headsets.

Remove Headsets Will Allow You to Unregister Headsets (Scroll Up/Down to See More Headsets).

This Only Needs to Be Performed If the Number of Registered Headsets Exceeds 20 Headsets.

Select the Headset and Press ENTER to Remove Registration.

Customusic

G5 Mobile Support

REGISTER HEADSETS

The Last Registration Item is Option #3, List All Headsets.

List All Headsets Shows All Registered Headsets (Scroll Up/Down to See More Headsets).

Press MODE to Exit.

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G5 Mobile Support

Great!

If This Continues to Be Problematic, Please Call or Email Customusic For Servicing.

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G5 Mobile Support

Please Call or Email Customusic for Servicing.

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Preventative Maintenance

Preventative Maintenance

We proudly offer the Preventative Maintenance program as a branch of our superior customer service.

This program provides an efficient, on-site method for keeping your store's communication equipment working properly with primary care for your intercom headsets.

Extend the life of your equipment!

See what we can do for you!

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C1060 Mobile Support

Preventative Maintenance

Headset Repairs

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C1060 Mobile Support

Preventative Maintenance

Headset Repairs

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C1060 Mobile Support

Preventative Maintenance

Call or Email Customusic For More Information!

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